Technical Support Analyst
2 months ago
Technical Support Analyst
Immediate opportunity for a Technical Support Analyst to join a top-notch company experiencing rapid growth
RESPONSIBILITIES:
- Define, document, and maintain standard operating procedures on troubleshooting supported desktop technologies, applications, and warehouse systems for continuous improvements.
- Help to service and maintenance audio-visual equipment as needed.
- Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal.
- Ability to account for all active or inactive equipment in the CMDB; maintain asset and equipment end-of-life compliance procedures and participate in yearly CAPEX and IT budget requirements.
- Will continuously monitor, effort, assign/re-assign, escalate, etc. Incidents/Requests with ServiceNow ITSM tool.
- Fully document all service management incidents and requests in ServiceNow ITSM Suite
- Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency to recovery and prevent system outages. Search Service Desk knowledge base articles, SOP’s for possible incident resolutions.
- Responsible for properly determining and assigning higher-tiered service management incidents/requests to responsible assignment groups if the resolution cannot occur at the TSA level.
- Assist in the mentoring and training of all TSA II team members.
- Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions.
- Provide 24X7 first-line support for all Warehouse Automation technologies which includes physical repairs of mechanical equipment as needed.
- Act as the primary escalation point for vendor and operations team communications during individual market center system outages.
- Maintain and ensure market centers' security threats and vulnerabilities are remediated to safeguard the enterprise environment.
This is a 6-month contract-to-hire position in Auburn. Work onsite Monday - Friday, 8am - 5pm.
REQUIRED SKILLS:
- 5+ years of help desk support experience
- High-level understanding and experience in network troubleshooting, network design topology, TCP/IP knowledge, VLANS, and routing
- Technical skills in vulnerability assessment, networking, operating systems, and incident response methodology
- Exposure to ITIL foundational structures
PREFERRED SKILLS:
- Industry-related certifications (A+, Security+, Network+, ITIL, Microsoft MCP/MCSE)
- Bachelor's degree
Must be authorized to work in the US. Sponsorships are not available.
-
Technical Support Analyst
6 days ago
Auburn, Washington, United States Volt Full timeAdvance Your Career with VoltVolt is currently seeking a Technical Support Specialist to provide exceptional onsite assistance. In this role, you will deliver remote desktop support, addressing technical issues via phone for computer troubleshooting. The Systems Support Specialist may also take on various responsibilities within the IT department, ensuring...
-
Senior Network Support
3 months ago
Auburn Hills, United States HRU Inc Technical Resources Full timeSenior Network Support & Automation Analyst Under the supervision of the Manager, Data Network & Telecom Strategy VWGoA (Volkswagen Group of America) the Senior Network Support Analyst implements, maintains standards and procedures to protect the integrity and availability of information systems data network. The position is responsible for 3rd level...
-
Technical Support Analyst
2 weeks ago
Auburn Hills, United States US Signal Full timeJob Descriptions: What we do: US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services — all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through the provision of managed services and...
-
Automotive Technical Support Specialist
6 days ago
Auburn Hills, Michigan, United States Insight Global Full timeEssential QualificationsHigh School diploma or equivalentExperience in the Automotive Sector: 2-4+ years of expertise with a solid grasp of automotive systems, maintenance, terminology, and componentsPractical Experience: background as a mechanic or technicianCustomer Interaction: experience in customer service, technical assistance, store management, parts...
-
Technical Support Specialist
3 days ago
Auburn, Alabama, United States Vaco Full timeJob SummaryVaco is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and resolving computer-related issues for our clients.Key ResponsibilitiesTechnical Assistance: Provide expert technical support to clients via phone, email, or in-person, resolving...
-
Technical Support Specialist
19 hours ago
Auburn, New Hampshire, United States C Squared Systems LLC Full timeJob OverviewPosition: Help Desk TechnicianC Squared Systems, LLC is a leading provider in RF engineering, consulting, and software development, dedicated to delivering exceptional services for seamless wireless coverage. Our expertise spans from RF analysis to the design and implementation of Distributed Antenna Systems (DAS) and Wi-Fi networks, along with...
-
Technical Support Specialist
6 days ago
Auburn, New Hampshire, United States C Squared Systems LLC Full timeJob OverviewPosition: Help Desk TechnicianC Squared Systems, LLC is a leader in RF engineering, consulting, and software development, dedicated to delivering exceptional services for seamless wireless connectivity. Our expertise spans from RF analysis to the design and implementation of Distributed Antenna Systems (DAS) and Wi-Fi networks, alongside remote...
-
Technical Support Specialist
14 hours ago
Auburn, New Hampshire, United States C Squared Systems LLC Full timeJob OverviewPosition: Help Desk TechnicianC Squared Systems, LLC is a leading provider in RF engineering, consulting, and software development, focusing on delivering seamless wireless coverage solutions. Our expertise ranges from RF analysis to the design and implementation of Distributed Antenna Systems (DAS) and Wi-Fi networks, as well as remote...
-
Tier 1 Technical Support Associate
7 days ago
Auburn, United States Motion Recruitment Full timeOur client, a leading medical device company, is actively looking for a Tier 1 Technical Support Associate to join their team in Auburn, MA! This role is onsite so local candidates are required.***This is an initial 2 month contract***This Technical Support Associate will act as the central point of contact for handling internal business partner's technical...
-
Tier 1 Technical Support Associate
7 days ago
Auburn, United States Motion Recruitment Full timeOur client, a leading medical device company, is actively looking for a Tier 1 Technical Support Associate to join their team in Auburn, MA! This role is onsite so local candidates are required.***This is an initial 2 month contract***This Technical Support Associate will act as the central point of contact for handling internal business partner's technical...
-
Technical Support Specialist
6 days ago
Auburn Hills, Michigan, United States TEKsystems Full timeRole Overview:As a Technical Support Specialist, you will play a crucial role in ensuring user satisfaction by addressing inquiries and resolving issues efficiently.User Assistance:Deliver prompt and effective solutions to user inquiries through various communication methods, including phone, email, and chat.Support Ticket Management:Generate, update, and...
-
IT Support Analyst
1 month ago
Auburn Hills, United States TEKsystems Full timeDescription: Responding to User Inquiries Provide timely and effective responses to user questions via various communication channels (phone, email, chat). Ticket Management Create, update, and track support tickets throughout their lifecycle to ensure proper resolution. Troubleshooting Issues Diagnose and resolve technical issues related to hardware,...
-
Service Desk Analyst
1 week ago
Auburn, United States Motion Recruitment Full timeOur client, a leading medical device company, is actively looking for a Service Desk Analyst to join their team in Auburn, MA! This role is onsite so local candidates are required.***This is an initial 2 month contract***This Service Desk Analyst will act as the central point of contact for handling internal business partner's technical support issues. This...
-
Service Desk Analyst
1 week ago
Auburn, United States Motion Recruitment Full timeOur client, a leading medical device company, is actively looking for a Service Desk Analyst to join their team in Auburn, MA! This role is onsite so local candidates are required.***This is an initial 2 month contract***This Service Desk Analyst will act as the central point of contact for handling internal business partner's technical support issues. This...
-
Service Desk Analyst
6 days ago
Auburn, United States IDR Healthcare Full timeIDR is seeking a Service Desk Analyst to join one of our top medical sales clients. Please note, this role is onsite and a contract position. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! This opportunity won't be open for long! Must Have Skills: 1 to 3 years of...
-
Service Desk Analyst
1 week ago
Auburn, United States IDR, Inc. Full timeIDR is seeking a Service Desk Analyst to join one of our top medical sales clients. Please note, this role is onsite and a contract position. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! This opportunity won't be open for long!Must Have Skills:1 to 3 years of...
-
Aerospace Cost Analyst
6 days ago
Auburn, Washington, United States Cyfle Full timePosition Overview: Aerospace Cost AnalystSalary: $70,000.00We are collaborating with a manufacturing organization to identify a qualified Aerospace Cost Analyst. Below is the detailed job description for your review.Essential Qualifications:#1. Minimum of 5 years of experience in aerospace cost analysis or manufacturing settings.#2. Proficient in creating...
-
Criminal Intelligence Analyst
6 days ago
Auburn, California, United States Placer County Full timeSalary: $46.14/hour; $7,997.60/month; $95,971.20/yearOverviewPlacer County encompasses over 1,400 square miles of stunning and varied landscapes, from the bustling residential and commercial sectors of South Placer to the historic foothills of Auburn, Foresthill, and Colfax, culminating in the breathtaking North Lake Tahoe basin. It is an exceptional...
-
Facilities Operations Analyst
6 days ago
Auburn, Washington, United States Boeing Full timeBoeing is seeking a Mid-Level Facilities Operations Analyst to serve as an onsite representative within our team. This position is based in a collaborative environment that demands strong analytical, communication, and time management skills. As a vital member of our Facilities Maintenance Analyst team, you will oversee and enhance the scope of maintenance...
-
Programming Analyst
2 weeks ago
Auburn, United States Metal Technologies Full timePrograms, operates, and manages 4D, SharePoint, Document Management and PC systems software.Principle Duties and Responsibilities:Implement and maintain the MTI custom data collection systems utilizing 4D Programming Language.Implement and maintain the MTI SharePoint and Teams systems and related functions.Implement and maintain Antibus weigh scale software...