Technical Support Specialist

1 week ago


Auburn, New Hampshire, United States C Squared Systems LLC Full time
Job Overview

Position: Help Desk Technician

C Squared Systems, LLC is a leading provider in RF engineering, consulting, and software development, focusing on delivering seamless wireless coverage solutions. Our expertise ranges from RF analysis to the design and implementation of Distributed Antenna Systems (DAS) and Wi-Fi networks, as well as remote monitoring and management of intricate multi-vendor environments. Our proprietary software, Site Portal, has been developed to facilitate remote oversight and management of these complex systems.

Since our inception, we have successfully executed comprehensive in-building wireless solutions utilizing advanced analytical tools to provide RF solutions that not only meet but exceed client expectations. Our extensive experience and technical proficiency in the wireless sector enable us to adapt continuously to emerging technologies and evolving customer demands.

Key Responsibilities:

  • Serve as the primary point of contact for IT-related inquiries, providing timely assistance via phone, email, or remote access in alignment with Service Level Agreements.
  • Log, identify, and resolve technical issues related to hardware, software applications, and network systems efficiently using the SitePortal Ticketing system.
  • Deliver technical support for the installation, configuration, maintenance, and troubleshooting of computer systems, hardware, and software.
  • Conduct training sessions for users on all supported technologies, collaborating with the IT team for effective knowledge transfer.
  • Facilitate training for fellow IT staff on diagnostic and troubleshooting techniques.
  • Gather customer feedback to enhance training methodologies.
  • Develop and maintain Standard Support Procedures, Standard Operating Procedures, and comprehensive documentation of systems.
  • Generate reports and analyze recurring issues to identify areas for improvement.
  • Perform any additional responsibilities as required.

Qualifications:

  • Associate's degree in a computer-related discipline or a minimum of two years of experience in a help desk support capacity.
  • Proficient knowledge of:

Microsoft Windows 10, Office 365, Active Directory Administration, Group Policy, SharePoint, databases, and spreadsheets.

  • Experience with scripting languages is advantageous.
  • Relevant certifications, such as Microsoft Certified Professional, are preferred.
  • Strong problem-solving, analytical, and collaborative skills.
  • Exceptional communication and interpersonal abilities.
  • A willingness to learn and adapt to new technologies.


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