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Network Operations Center
2 months ago
DTI has an immediate need for a NOC (Network Operations Center) Consutant for a 6month+ contract in Newark, NJ.
Consultant must work on our W2
Consultant must be available to work all three shifts onsite
Duration: 6 Months+
Contractor Job Description - NOC
Location: Newark, NJ
Requisites:
• Education: Completed higher education or studying in technology areas;
• Experience in Help Desk/Service Desk/Call-Center
• Knowledge in monitoring; (SolarWinds, Zabbix, Nagios, Grafana, etc.)
• Basic knowledge of networks;
• Basic knowledge of IT support;
• Familiarity with ITSM tools (ServiceNow, Jira, GLPI, etc.)
• Familiarity with operating systems, Office Package and E-mails;
• Familiarity with virtual desktop VDI infrastructure;
• Familiarity with working on a VPN;
• Familiarity with answering calls (AWS connect), using call answering protocol.
• Experience with recording and categorizing calls and diagnosing problems and incidents;
• Experience in documentation and ITIL processes;
• Good written and verbal communication;
• Familiarity with escalation processes, internal, external and service providers;
• A heightened sense of urgency.
• Familiarity with following daily work processes and routines with responsibility and organization.
Shift Roster
1st shift: 07:00 – 15:00
2nd shift: 14:30 – 22:30
3º turno: 21:30 – 07:30
