Customer Service

3 days ago

Townsend, United States Deluxe Full time

Now is your chance to join an organization that drives change. We’re a company that’s consistently on top employer lists.

 

Why join us:

  • There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Vets (just to name a few). At Deluxe, we know that great people make a great organization.

  • We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS: Flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more

  • A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture.

This role is primarily responsible for facilitating the quoting process on standard and custom promotional and print  products for Deluxe’s distributor channel.

Job Responsibilities:

  • Responsible for inbound and outbound customer support. Responsible for answering distributor questions, providing cost or product information, provides pricing/quotations on Standard and Custom Products.

  • Manage and renew pricing for large contracts for dealers or distributors. Collaborates with Sales, legal, and business analysts to validate pricing compliance.

  • Pricing negotiation with sales or distributors within the pricing parameters/guidelines/program rules or work with Pricing Manager for further review.

  • Answer Premium and Preferred Supplier capability questions and/or  provide quotes

  • Provide freight estimates on large quantities/truck

Basic Qualifications:

Education and Experience: HS/GED and 3 years or Tech Cert and 2 years

  • Ability and comfort to navigate multiple applications and use of internet.

  • Computer include MS Office applications, basic Excel, Adobe PDF

  • Basic mathematical skills to calculate margins and markups.

Preferred Qualifications:

Education: HS/GED

Experience: 3 years in Customer Service, Print Industry

  • Prior print industry, manufacturing, or estimating experience.

  • Excellent verbal and written communication skills.  

Additional Basic Qualifications:

Must be 18 years of age or older

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer: 

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.

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