PT Customer Service Leader

1 week ago


Townsend, United States Hannaford Supermarkets Full time
POSITION DESCRIPTION

Job Title: Customer Service Leader

Department: Front End

Reports To: Manager of Customer Service

Numbers and Titles of Associates Supervised: Variable

Prerequisite Training:
  • Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets
  • Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet


Qualifications:

Effective communication and customer service skills. Must meet minimum age requirements to perform specific job functions (18 years of age). Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.

Essential Job Functions:
  1. Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
  2. Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
  3. Handle cash pickups and change orders as requested and log as required.
  4. Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.
  5. Provide customers and associates with hassle-free refunds while applying all applicable guarantees
  6. Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service
  7. Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.
  8. Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Duties and Responsibilities:
  1. Observe and follow all company policies and established procedures.
  2. Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
  3. Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
  4. Assist in special projects and perform other functions as assigned by supervision.
  5. Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
  6. Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
  7. Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
  8. Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
  9. Frequently, perform cashier and/or bagging functions
  10. Frequently, perform service desk/kiosk and if trained, bookkeeper functions
  11. Perform all other duties as assigned.
Physical Requirements:
  1. Perform repetitive hand and arm motions while standing/walking the majority of the shift.
  2. Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
  3. Push or pull up to 75 pounds on occasion.
  4. Work in and out of inclement weather when necessary.
  5. Gather up to five shopping carts and push them to designated areas.
  6. Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
  7. Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.


02/15

  • Townsend, United States Hannaford Supermarkets Full time

    Address: USA-MA-Townsend-18 Main Street, Harbor Village Store Code: Store 08009 Customer Service (7240090) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which...


  • Townsend, Massachusetts, United States Hannaford Supermarkets Full time

    About the RoleHannaford Supermarkets is seeking a highly skilled Customer Service Leader to join our team. As a Customer Service Leader, you will be responsible for providing exceptional customer service and ensuring that our customers have a positive shopping experience.Key ResponsibilitiesObserve and follow all company policies and procedures.Maintain a...


  • Townsend, United States AlliedTravelCareers Full time

    AlliedTravelCareers is working with CompHealth to find a qualified Physical Therapist (PT) in Townsend, Montana, 59644!Pay Information$1,820 to $3,413 per weekAbout The PositionPT need in Montana. Looking for experienced physical therapy to work with skilled swing inpatients and outpatients. Call today for more information!ASAP start13 week assignmentLooking...


  • Townsend, Massachusetts, United States Deluxe Corporation Full time

    About the RoleThis is a unique opportunity to join Deluxe Corporation, a leading organization that drives change and innovation in the industry.We're seeking a highly skilled and motivated individual to fill the position of Customer Service Representative, responsible for facilitating the quoting process on standard and custom promotional and print products...


  • Townsend, Massachusetts, United States Hannaford Supermarkets Full time

    Job SummaryHannaford Supermarkets is seeking a highly skilled and customer-focused Cashier to join our team. As a Cashier, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service: Greet all customers in a friendly and courteous...


  • Townsend, Delaware, United States UASA Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at UASA. As a key member of our customer service department, you will be responsible for delivering exceptional service to our customers, ensuring their satisfaction and loyalty to our company.Key ResponsibilitiesCustomer Interaction: Respond to...

  • Customer Service

    2 days ago


    Townsend, United States Deluxe Corporation Full time

    Now is your chance to join an organization that drives change. We’re a company that’s consistently on top employer lists. Why join us: There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Vets (just to name a few). At Deluxe, we know that great people make a great...

  • Customer Service

    2 days ago


    Townsend, United States Deluxe Full time

    Now is your chance to join an organization that drives change. We’re a company that’s consistently on top employer lists. Why join us: There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Vets (just to name a few). At Deluxe, we know that great people make a great...

  • Customer Service

    3 days ago


    Townsend, United States Disability Solutions Full time

    Now is your chance to join an organization that drives change. We’re a company that’s consistently on top employer lists. Why join us: There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Vets (just to name a few). At Deluxe, we know that great people make a great...

  • Customer Service

    6 hours ago


    Townsend, United States Deluxe Corporation Full time

    Now is your chance to join an organization that drives change. We’re a company that’s consistently on top employer lists. Why join us: There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Vets (just to name a few). At Deluxe, we know that great people make a great...


  • Townsend, United States Hannaford Full time

    Management trainee program is designed to equip future managers with the skills and knowledge necessary to be effective in this position. Supervise all duties and responsibilities of the store associates in the absence of Store Manager. Effectively assist in the management of all Store operations and to meet financial and sales goals. Build associate and...


  • Port Townsend, Washington, United States Kroger Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, ensuring a safe and clean shopping environment, and maintaining a high level of product knowledge.Key...

  • Event Service Leader

    2 weeks ago


    Port Townsend, Washington, United States Fort Worden Hospitality Full time

    Position OverviewAbout Fort Worden HospitalityLocated in a picturesque setting, Fort Worden Hospitality plays a vital role in providing exceptional accommodations, venues, and catering services. Our establishment is renowned for its commitment to excellence and innovation, set against the stunning backdrop of the Pacific Northwest.Role SummaryWe are looking...


  • Port Townsend, Washington, United States Fort Worden Hospitality Full time

    Job OverviewAbout Fort Worden HospitalityLocated in a picturesque setting, Fort Worden Hospitality is a key player in the hospitality sector, offering accommodations, venues, and catering services that celebrate the natural beauty of the Pacific Northwest.Position SummaryWe are in search of a skilled and meticulous On-Call Banquet Captain to oversee our...

  • Event Service Leader

    2 weeks ago


    Port Townsend, Washington, United States Fort Worden Hospitality Full time

    Job OverviewAbout Fort Worden HospitalityLocated in a picturesque setting, Fort Worden Hospitality is a vital component of a renowned state park and learning center. This establishment has transformed from its original military purpose into a beloved venue that offers accommodations, event spaces, dining options, and catering services, all framed by the...


  • Townsend, United States Casella Waste Systems Full time

    Position Summary: The Customer Care Representative provides outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and investigation to reach resolution. The incumbent actively engages customers to ensure complete understanding of the issues and provide accurate and...


  • Townsend, United States Casella Waste Systems Full time

    ## Position Summary The Customer Care Representative provides outstanding service to our customers by responding to a high level of inbound customer calls, inquiriesandrequests which may require research and investigation to reach resolution. The incumbent actively engages customers to ensure complete understanding of the issues and provide accurate and...


  • Townsend, United States Domino's Pizza Full time

    Our business is growing as our fan base increases! Domino's Pizza is looking for customer service experts/pizza makers for our growing team. We need teammates who are adaptable, self-motivated, and passionate about excellent customer service and superior products. We have flexible hours for scheduling. DOMINO’S BENEFITS Starting at $14 per hour...


  • Port Townsend, Washington, United States Quality Food Centers (QFC) Full time

    Job SummaryWe are seeking a highly skilled and compassionate Pharmacist to join our team at Quality Food Centers (QFC). As a key member of our healthcare team, you will be responsible for providing exceptional customer service, ensuring the safe and accurate dispensing of medications, and promoting a positive and inclusive work environment.Key...


  • Townsend, United States Hannaford Supermarkets Full time

    Turns out a wonderful place to shop is also a wonderful place to work. Our associates are amazing and talented people, and no two are exactly alike, so we give them the tools they need to grow their careers and live balanced lives. Wherever your career takes you, you'll find opportunities at every turn. Here, you can learn and grow, while always bringing...