Member Service Specialist

2 months ago

Philadelphia, United States Zhang Sah Full time

Zhang Sah is the only organization of its kind in the USA. We combine the benefits of traditional martial arts with education programs. We operate the state’s highest quality (STAR 4) children's programs, and we’re hiring the highest quality staff to give children the best experience possible

Hours: Mon -Fri, full-time,

Job Description : You want to join an organization that has purpose at your work and contributes by supporting Zhang Sah Martial Arts and Learning Centers to achieve its mission. The ideal candidate for our Member Service Specialist position is someone who is very organized, enjoys working in a fast paced environment and can relate to all kinds of people. You are motivated, outgoing, and complete tasks promptly. You are a team-player who adapts to new situations with ease, all while being highly detail-oriented. Your communication skills rock

You support the organization by promoting new business, managing and tracking leads via our CRM, finalizing new enrollments, completing filing tasks & organizing records, summarizing & charting key data, reports and completing other projects as requested. You are upbeat when answering phones, take detailed messages, and follow-up in a timely manner. *You have the flexibility to respond promptly to leads that arrive outside of your scheduled hours. You organize your work and ensure success by making copies, file correspondence, and, at the end of the day, you ask what else you can help with before you clock out.

You are an all-star and we want to hire you

Qualifications, Skills and Attributes Desired:

  • 1-3 years of experience in sales, CRM, customer service, and marketing preferred
  • High School Diploma or higher
  • Must have knowledge of…
  • Windows and Android
  • CRM systems
  • Google suite
  • Drive
  • Docs
  • Sheets
  • Forms
  • Mass Email systems
  • Social Media
  • Copywriting
  • Phone etiquette
  • High level organization and time-management skills
  • Solid interpersonal and written communication skills
  • Able to multitask
  • Detail-oriented with dependable follow through
  • Can-do attitude
  • Desire to learn and take on more responsibility

Career Path : Possible avenues are only limited by your ambition. This is an opportunity to put your talents to use in a fulfilling career while having a profound and lasting impact in people’s lives

Values of Position : The Member Service Specialist must match our organization’s stated values. Life values include an ongoing engagement in personal growth and a willingness to be accountable. This is a multi-task position with high customer contact in a fast-paced environment where you get the opportunity to make a real difference in our city.

Supervisor: You will report directly to the Communications Director.

Job Type: Full -Time

Experience:

Sales: 1-3 years (preferred)

Non-Profit, youth sports, or education experience: 1-3 years (preferred)

Education: High School Diploma+

Location: Philadelphia, PA 19147 (preferred)

Language: English (required)

Bilingual: Spanish / Mandarin +

Work authorization: United States (required)

Pay: $10.00 base pay per hour plus incentive bonus pay

Benefits:Health, dental, 403B, PTO

Zhang Sah is a non-smoking workplace

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person
  • Office

Experience:

  • Sales: 1 year (Required)
  • English: 1 year (Required)
  • Phone etiquette: 1 year (Required)

Work Location: In person

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