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Service Specialist

4 months ago

Philadelphia, United States Epiq Global Business Transformation Solutions, LLC Full time

Service Specialist - R0027895 DESCRIPTION/RESPONSIBILITIES: A Service Specialist is part of a team that provides various administrative support to our clients which may includes scanning, copying and binding services of time sensitive and confidential documents at the client location. Duties may also include mail and facilities services as needed. Essential Job Responsibilities * Copy Services includes accurately producing copy, print and scan projects per written instructions * Process work as requested through the digital job submission system, received via email or in-person * Print, scan, copy and bind projects as requested * Restock supplies and paper as needed in copy machines * Comply with confidentiality policy and maintain documents in a secure area * Assist with basic maintenance of office hardware as needed and notify appropriate personnel regarding any advanced maintenance that needs to be scheduled * Quality check all work and escalate issues to Manager * Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance * Mail Services may include processing inbound and outbound mail deliveries Qualifications & Requirements * High School Diploma or GED * Minimum of 1 year work experience in a customer services field * Ability to multitask with attention to detail * Ability to resolve issues with professionalism and tact * Ability to lift or move 40 lbs. or greater * Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs. * Ability to walk, bend, kneel, stand or sit for an extended period of time If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.