Member Services Intake Specialist

1 week ago

Philadelphia, United States Imagine360 Full time

**Imagine360 is currently seeking a remote Member Services Intake Specialist to join our team** The Intake Specialist is the first point of contact for members who need assistance with the initial file setup, have inquiries or require assistance with their balance bill submissions. This detail-oriented position works closely with Member Service Advocates and other internal/external counterparts to ensure and facilitate timely and accurate workflow administration, data integrity and a positive member experience.

**Responsibilities include but are not limited to**:

- Assist members with their initial setup of their balance bills and respond to inquiries related to the balance bill management process
- Accurately initiate member balance bill/account information into Imagine360's database with a focus on quality, management of established turnaround SLA's and proper coordination of issue resolution
- Communicate with the Audit Team and our third-party partners to obtain all documentation related to a member's balance bill
- Responsible for the workflow and distribution of balance bill inquiries to the Member Services Advocates
- Track status and resolution of balance bill setup inquiries and issues
- Maintain accurate and complete documentation and follow-up diaries during all stages of the process
- Collaborate with other internal functions to address service issues and process/systemic enhancement opportunities

**Required Experience / Education**:

- High School Diploma or GED required, Bachelor's Degree in related field preferred
- 2+ years within a customer service position, preferably in a healthcare environment
- Proficient in the use of Microsoft Outlook, Microsoft Word and Excel as well as internet navigation
- Experience in healthcare or billing environments a plus
- Ability to multi-task and thrive in a fast-paced entrepreneurial company
- Team player able to collaborate with other departments
- Ability to quickly adapt in an ever-changing environment

**What can Imagine360 offer you?**
- Multiple Health Plan Options, including a 100% Employer Paid Benefit Options
- 100% Company paid employee premiums for Dental, Vision, STA, & LTD, plus Life Insurance
- Parental Leave Policy
- 20 days PTO to start / 10 Paid Holidays
- Tuition reimbursement
- 401k Company contribution
- Professional development initiatives / continuous learning opportunities
- Opportunities to participate in and support the company's diversity and inclusion initiatives

**Want to see our latest job opportunities? Follow us on **LinkedIn**

Imagine360 is a health plan solution company that combines 50+ years of self-funding healthcare expertise. Over the years, we've helped thousands of employers save billions on healthcare. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions.

Imagine360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

  • Member Services Intake Specialist

    7 days ago

    Philadelphia, Pennsylvania, United States Imagine360 Full time

    Job DescriptionJob DescriptionImagine360 is currently seeking a remote Member Services Intake Specialist to join our team The Intake Specialist is the first point of contact for members who need assistance with the initial file setup, have inquiries or require assistance with their balance bill submissions. This detail-oriented position works closely with...

  • Client Intake Specialist

    4 weeks ago

    Philadelphia, United States PeopleShare Full time

    PeopleShare is recruiting for a Client Intake Specialist to support a Nonprofit Organization in Philadelphia! Job Selling points for Client Intake Specialist in Philadelphia:$20.00 per hourContract to Hire Monday - Friday, 8:30am - 4:30pm (With Paid Lunch Included)Job Responsibilities for Client Intake Specialist in Philadelphia:Supports case management by...

  • Client Intake Specialist

    3 weeks ago

    Philadelphia, United States PeopleShare Full time

    PeopleShare is recruiting for a Client Intake Specialist to support a Nonprofit Organization in Philadelphia! Job Selling points for Client Intake Specialist in Philadelphia:$20.00 per hourContract to Hire Monday - Friday, 8:30am - 4:30pm (With Paid Lunch Included)Job Responsibilities for Client Intake Specialist in Philadelphia:Supports case management by...

  • Intake Specialist

    2 weeks ago

    Philadelphia, United States McEldrew Purtell Full time

    Exciting opportunity to join our Intake Team in Philadelphia, PA! We’re looking for a dedicated Intake Specialist to be the first point of contact for our clients, ensuring they receive the support and guidance they need. **Responsibilities**: - Handle incoming client inquiries with empathy and professionalism. - Gather and document client information...

  • Office Assistant

    1 month ago

    Philadelphia, United States Operation Save Our City Full time

    JOB DESCRIPTION – OPERATION SAVE OUR CITY Office Assistant/Intake Specialist Operation Save Our City is a leader in working with people in need of treatment and services for mental health conditions, substance abuse disorder, and housing. We are proud to offer compassionate, trauma-informed care to adults, and older adults who are trying to improve their...

  • Intake Specialist

    6 days ago

    Philadelphia, United States Gaudenzia Full time

    Overview: We need hope-bringers and changemakers — because the work we all do matters. If you’re passionate about making an impact with your time and being someone’s light in the darkness, we want you on our team. **Come Join Us to Do Mission-Based, Meaningful Work** **Who We Are** Gaudenzia is one of the largest nonprofit providers of treatment to...

  • Enrollment Intake Specialist

    1 week ago

    Philadelphia, United States Jefferson Health Plans Full time

    Why Choose Jefferson Health Plans? We are an award-winning, not-for-profit health maintenance organization offering Medicaid, Medicare, and Children’s Health Insurance Program (CHIP) plans that include special benefits to improve the health and wellness of our members. We are committed to creating a community where everyone belongs, acknowledges, and...

  • Intake Specialist

    7 days ago

    Philadelphia, Pennsylvania, United States Haven Behavioral Healthcare Full time

    *Intake Specialist Part-Time Every Other Weekend Evening Shift, 3pm 11:30pm.Haven Behavioral Hospital of Philadelphia is seeking caring and compassionate people to join our team of devoted healthcare professionals.Why Haven of Philadelphia? Haven Behavioral Hospital of Philadelphia provides inpatient psychiatric stabilization and treatment to adults and...

  • Intake Specialist

    2 weeks ago

    Philadelphia, United States Petrelli Previtera Full time

    Are you ready to make a meaningful impact in an award winning family law firm? Our firm is seeking a dynamic Sales and Intake Specialist to be the front-line hero for our potential clients. If you have sales experience and are looking for a career change, this opportunity might be the perfect fit for you! **Why Join Us?** At our firm, we believe in...

  • Intake Specialist

    7 days ago

    Philadelphia, Pennsylvania, United States Petrelli Previtera Full time

    Are you ready to make a meaningful impact in an award winning family law firm? Our firm is seeking a dynamic Sales and Intake Specialist to be the front-line hero for our potential clients. If you have sales experience and are looking for a career change, this opportunity might be the perfect fit for you Why Join Us? At our firm, we believe in passion,...

  • Intake Specialist PRN

    3 weeks ago

    Philadelphia, United States Haven Behavioral Healthcare Full time

    Job DescriptionJob Description*Intake Specialist PRNHaven Behavioral Hospital of Philadelphia is seeking caring and compassionate people to join our team of devoted healthcare professionals.Why Haven of Philadelphia? Haven Behavioral Hospital of Philadelphia provides inpatient psychiatric stabilization and treatment to adults and older adults experiencing...

  • Intake Specialist- Bilingual English and Spanish

    6 days ago

    Philadelphia, United States McEldrew Purtell Full time

    Exciting opportunity to join our Intake Team in Philadelphia, PA! We’re looking for a dedicated Intake Specialist to be the first point of contact for our clients, ensuring they receive the support and guidance they need. Must be bilingual in English and Spanish. **Responsibilities**: - Handle incoming client inquiries with empathy and professionalism. -...

  • Intake & Training Spec

    2 weeks ago

    Philadelphia, United States Temple University Full time

    **Temple **University's** **College of Education - Intergenerational Center **is** **searching** **for** **an** Intake & Training Specialist**.** **Become** **a** **part** **of** **the** **Temple** **family** **and** **you** **will** **have** **access** **to** **the** **following**: - Full medical, dental, vision coverage Paid time off - 11 Paid Holidays...

  • Intake & Eligibility Specialist (Elrc 15)

    2 months ago

    Philadelphia, United States Public Health Management Corporation Full time

    PHMC is proud to be a leader in public health. PHMC requires all employees to be fully vaccinated for COVID-19 before the first day of employment. We will offer the vaccination at no cost via our Health Centers. **JOB OVERVIEW**: The Intake and Eligibility Specialist is essential to the Early Learning Resource Center (ELRC) Family Services team in...

  • Intake & Eligibility Specialist (Elrc 15)

    10 hours ago

    Philadelphia, United States Public Health Management Corporation Full time

    PHMC is proud to be a leader in public health. PHMC requires all employees to be fully vaccinated for COVID-19 before the first day of employment. We will offer the vaccination at no cost via our Health Centers. **JOB OVERVIEW**: The Intake and Eligibility Specialist is essential to the Early Learning Resource Center (ELRC) Family Services team in...

  • Intake & Eligibility Specialist (ELRC 15)

    2 months ago

    Philadelphia, United States Public Health Management Corporation Full time

    PHMC is proud to be a leader in public health. PHMC requires all employees to be fully vaccinated for COVID-19 before the first day of employment. We will offer the vaccination at no cost via our Health Centers. JOB OVERVIEW: The Intake and Eligibility Specialist is essential to the Early Learning Resource Center (ELRC) Family Services team in...

  • Intake & Eligibility Specialist (ELRC 15)

    1 month ago

    Philadelphia, United States PHMC Full time

    PHMC is proud to be a leader in public health. PHMC requires all employees to be fully vaccinated for COVID-19 before the first day of employment. We will offer the vaccination at no cost via our Health Centers. JOB OVERVIEW: The Intake and Eligibility Specialist is essential to the Early Learning Resource Center (ELRC) Family Services team in supporting...

  • Intake & Eligibility Specialist (ELRC 15)

    3 weeks ago

    Philadelphia, United States PHMC Full time

    PHMC is proud to be a leader in public health. PHMC requires all employees to be fully vaccinated for COVID-19 before the first day of employment. We will offer the vaccination at no cost via our Health Centers. JOB OVERVIEW: The Intake and Eligibility Specialist is essential to the Early Learning Resource Center (ELRC) Family Services team in supporting...

  • Intake & Eligibility Specialist (ELRC 15)

    3 weeks ago

    Philadelphia, United States Public Health Management Corporation Full time

    PHMC is proud to be a leader in public health. PHMC requires all employees to be fully vaccinated for COVID-19 before the first day of employment. We will offer the vaccination at no cost via our Health Centers. JOB OVERVIEW: The Intake and Eligibility Specialist is essential to the Early Learning Resource Center (ELRC) Family Services team in...

  • Lateral Conflicts and Intake Specialist

    4 hours ago

    Philadelphia, United States Saul Ewing LLP Full time

    **THIS ROLE IS OPEN TO THE FOLLOWING OFFICES: PITTSBURGH, PHILADELPHIA, CHICAGO, WASHINGTON DC, AND MIAMI**The Lateral Conflicts and Intake Specialist is responsible for coordinating the conflict clearance process for legal candidates with the firm-wide Legal Recruiting Department, and the Conflicts Attorneys, along with opening New Clients and New Matters...