Administrative Support Specialist

6 days ago


Philadelphia, United States Hart to Heart Ambulance Service Inc Full time
Job DescriptionJob Description
PRIMARY FUNCTION

Hart to Heart Transportation is seeking an Administrative Support Specialist that supports Ops leadership dedicated to SEPTA operation based in Philadelphia, PA. The Administrative Support Specialist will be the front-line contact for H2H Ops leadership team seeking administrative support to enhance operational results through data analysis measuring and sharing daily Key Performance Indicators (KPIs) on a daily, weekly, and monthly basis. The Administrative Support Specialist will support Ops leadership on several technology platforms. The associate will have the opportunity to learn and grow in a dynamic environment while providing exceptional service to our Ops leadership team and clients served. H2H is seeking a team player with strong administrative skills and thrives in an environment working and supporting others in a very collaborative manner to achieve high outcomes as one team.

PRINCIPLE DUTIES AND RESPONSIBILITIES


  1. Lead by example providing excellent customer service skills and exceed customers expectations.
  2. Provide technical assistance and support to Ops leadership.
  3. Ability to access platforms to run and analyze data and prepare necessary reports to Ops leadership.
  4. Ability to draft, plan, supervise and benchmark program activities.
  5. Respond promptly to Ops leadership inquiries through phone and email.
  6. Ability to manage day-to-day problems and to record and report observations of concern to Ops leadership.
  7. Ability to keep and maintain records with accuracy and completeness.
  8. ASS will be responsible for understanding SEPTA contract requirements and providing day-to-day support to Ops leadership.
  9. Ability to implement software platforms and coach other stakeholders on such.
  10. Provide technical assistance on Microsoft products such as Excel, flowcharts, and PowerPoint.
  11. On an as needed basis follow up with the client to address questions and/or provide feedback.
  12. Ensure proper recording, documentation, and closure of support issues.
  13. Recommend procedure modifications or improvements.
  14. Preserve and grow your knowledge of the SEPTA operation. A willingness to jump in and assist when additional support is needed.
  15. Accurately and efficiently process mail, following the department work instructions and guidelines to redirect items of importance to the corporate office when necessary.
  16. Escalate any/all feedback on items impacting service performance or customer service opportunities impacting clients externally, or our valued team members.
  17. If delegated by the General Manager, manage client inquiries, ensure proper investigation and timely resolution that is compliant with company standards.
  18. Ensure adherence to all departmental standards, policies, and procedures.
  19. Other administrative duties as needed.

MINIMUM QUALIFICATIONS

1. Ability to work well with a team.
2. Attention to detail.
3. Commitment to providing excellent service.
4. Ability to think quickly and resolve problems.
5. Proficient in Microsoft Office and Excel.
6. Proven critical thinking and time management skills.
7. Consistently demonstrate clear and concise written and verbal communication.



  • Philadelphia, United States Hart to Heart Ambulance Service Inc Full time

    Job DescriptionJob DescriptionPRIMARY FUNCTIONHart to Heart Transportation is seeking an Administrative Support Specialist that supports Ops leadership dedicated to SEPTA operation based in Philadelphia, PA. The Administrative Support Specialist will be the front-line contact for H2H Ops leadership team seeking administrative support to enhance operational...


  • Philadelphia, United States Community College of Philadelphia Full time

    This position provides a wide range of direct support to the Administrative Support Specialist, including assisting with the Associate Vice President ( AVP )'s 's internal and external calendar, exercising independent judgment and resolving problems that are central to the Office of Enrollment Management (e.g., with the offices of Financial Aid, Admissions,...


  • Philadelphia, United States Community College of Philadelphia Full time

    This position provides a wide range of direct support to the Administrative Support Specialist, including assisting with the Associate Vice President ( AVP )'s 's internal and external calendar, exercising independent judgment and resolving problems that are central to the Office of Enrollment Management (e.g., with the offices of Financial Aid, Admissions,...


  • Philadelphia, United States Amentum Full time

    Amentum is seeking an Administrative and Technical Support Specialist. The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal guidance and assistance. Depending on the customer office, some tasks can be more...


  • Philadelphia, United States Insinger Machine Full time

    OSITION OVERVIEW: We are seeking a motivated and detail-oriented Sales Support Specialist to join our team. This role will be pivotal in providing administrative and inside sales support to our customers, ensuring seamless interactions, and facilitating the sales process. The Sales Support Specialist will report directly to the Director of Business...


  • Philadelphia, United States Insinger Machine Full time

    OSITION OVERVIEW: We are seeking a motivated and detail-oriented Sales Support Specialist to join our team. This role will be pivotal in providing administrative and inside sales support to our customers, ensuring seamless interactions, and facilitating the sales process. The Sales Support Specialist will report directly to the Director of Business...


  • Philadelphia, United States Ultimus LeverPoint Full time

    **Corporate : Information Technology - IT Support Specialist** Philadelphia, PA, USA Req #630 Friday, February 25, 2022 IT Support Specialist Overview Ultimus is looking for an IT Support Specialist to maintain, upgrade and manage our end-user related software, hardware, and IT infrastructure. The primary responsibility of an IT Support Specialist is to...


  • Philadelphia, United States Art City Vets Full time

    Job DescriptionJob DescriptionClient Service Administrative SpecialistJob TypeFull-time/HourlyComprehensive benefits package, 401k, Uniform Allowance, Discounted Pet Care & More!Qualifications• High school or equivalent (Required)• Client service experience: 1 year (Required)• Veterinary reception experience: (Preferred)• Administrative experience: 1...


  • Philadelphia, United States Art City Vets Full time

    Job DescriptionJob DescriptionClient Service Administrative SpecialistJob TypeFull-time/HourlyComprehensive benefits package, 401k, Uniform Allowance, Discounted Pet Care & More!Qualifications• High school or equivalent (Required)• Client service experience: 1 year (Required)• Veterinary reception experience: (Preferred)• Administrative experience: 1...


  • Philadelphia, United States Temple University Full time

    **Temple **University's College of Science & Technology i**s** **searching** **for** **an** Administrative Specialist**.** Become a part of the Temple family and you will have access to the following: - A hybrid work schedule - Full medical, dental, vision coverage Paid time off - 11 Paid Holidays (including the day after Thanksgiving & winter break) -...


  • Philadelphia, United States Temple University Full time

    Grade: T24 A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant’s education and experience, all relevant internal equity considerations, department budget, and funding source. Summary: Under direction of management or senior management, the Administrative Specialist is responsible for the...


  • Philadelphia, United States Temple University Health System Full time

    **ADMINISTRATIVE SPECIALIST - (Temple Faculty Physicians/40 hours days)** - (242038) The Administrative Specialist provides administrative support to a workgroup or individual within the Department. Under general supervision, completes administrative tasks, such as; screens incoming calls and correspondence and responds independently when possible....


  • Philadelphia, United States Temple University Health System Full time

    **ADMINISTRATIVE SPECIALIST - (Temple Faculty Physicians/40 hours days)** - (242142) The Administrative Specialist provides administrative support to a workgroup or individual within the Department. Under general supervision, completes administrative tasks, such as; screens incoming calls and correspondence and responds independently when possible....


  • Philadelphia, United States The School District Of Philadelphia Full time

    This is a full-time, PFT role. The salary grade for this posting is 0023A. The salary range is $38,016 to $67,112. Please note that the final salary will be determined by our Classification and Compensation team after reviewing the candidate's experience and considering our internal salary equity. All new to PFT will start on the starting step 3 since this...


  • Philadelphia, United States American Heritage Credit Union Full time

    American Heritage Credit Union, a $4.7+ billion credit union, has an immediate opening for a Network Support Specialist. This position will act as the primary interface for interactions between the Network team and Operations team in the Information Systems department. Serve as the front line of support and handle escalated matters for both teams....


  • Philadelphia, United States American Heritage Credit Union Full time

    American Heritage Credit Union, a $4.7+ billion credit union, has an immediate opening for a Network Support Specialist. This position will act as the primary interface for interactions between the Network team and Operations team in the Information Systems department. Serve as the front line of support and handle escalated matters for both teams....


  • Philadelphia, United States Equal Employment Opportunity Commission Full time

    ** Management Support Specialist** **** **Location** 1 vacancy in the following location: ** Relocation expenses reimbursed** No ** Telework eligible** Yes as determined by agency policy **Duties** ** Summary** As a Management Support Specialist at the GS-0301-7, you will be part of Philadelphia District Office, Equal Employment Opportunity Commission. If...

  • IT Support Specialist

    4 weeks ago


    Philadelphia, United States Drexel University Full time

    IT Support Specialist Job no: Work type: Full-Time Location: University City - Philadelphia, PA Categories: Drexel University Job Summary The IT Support Specialist reports to the Director of Security Technology provides system administration, technical support and maintenance for departmental technology assets. Essential...


  • Philadelphia, United States Children’s Crisis Treatment Center Full time

    CCTC is seeking an Administrative Specialist to join our Center Based department to provide support services to the Cornerstone Center, children and families served, and all other agency stakeholders. Responsibilities include; - Maintaining a welcoming, clean and organized environment at the front desk and lobby - Greeting all who enter the Cornerstone...


  • Philadelphia, United States Children's Crisis Treatment Center Full time

    CCTC is seeking an Administrative Specialist to join our Center Based department to provide support services to the Cornerstone Center, children and families served, and all other agency stakeholders. Responsibilities include; - Maintaining a welcoming, clean and organized environment at the front desk and lobby - Greeting all who enter the Cornerstone...