Helpdesk - Help Desk/Server

3 weeks ago

Alexandria, United States Quadrant Full time
Help Desk/Server Support
Alexandria, VA

MUST:
Must have at least an interim Secret security clearance is required
Experienced Help Desk/Server Support
Must have at least two entry/mid-level IT certifications such as A+, CCNA, network+, etc.
2+ hands-on experience in a PC/network helpdesk or technical support environment.
Server support experience.
Experience with Active Directory.
Knowledge of technical security systems such as CCTV, alarms, and access control is a plus.
Have a good base of IT knowledge to draw upon and be able and willing to learn new applications and related hardware devices.
Must have strong verbal and written communication skills.
Able to work independently and with little no supervision/guidance.
A degree in the field of computer science or a related discipline is preferred.

DUTIES:
Administer daily updates to the database tracking tool.
Collection of operations support weekly action reports.
Compile database metrics weekly.
Assign new work orders to operations support technicians/engineers within one hour of STAC notification (during business hours), personally follow-up on any urgent action.
Check Splunk concerning network and systems status on a recurring basis and take action to address problems or issues.
Perform Tier I troubleshooting, including server resets (Citrix), big brother admin, SNMPc, pinging servers, user accounts, TAVEE reports, etc.
Under direction of the lead network engineer, provide statistical reporting data on post communications links as required.
Maintain a log and track metrics on network outages.
Cisco and Nortel configuration, initialization, and preparation of these devices for shipment to post.
Post database updates.
Maintain up-to-date IP list on NAS with shortcut to desktop of each terminal (print PDF report from post database).
Daily management of the NOC- take action for any technical faults or issues, maintain cleanliness, organization (documentation), operation and monitor the logbook.
Ensure all tickets are acted on promptly, effectively and closed out promptly.
Under direction from the system administrator, image and configure workstations.
Maintain the operations support duty roster.

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.

  • Helpdesk - Help Desk/Server

    3 weeks ago

    Alexandria, United States Quadrant Inc Full time

    Job ID: 24-02170 Help Desk/Server Support Alexandria, VA MUST: Must have at least an interim Secret security clearance is required Experienced Help Desk/Server Support Must have at least two entry/mid-level IT certifications such as A+, CCNA, network+, etc. 2+ hands-on experience in a PC/network helpdesk or technical support environment. Server support...

  • Helpdesk - Help Desk/Server

    2 weeks ago

    Alexandria, United States Quadrant Full time

    Help Desk/Server Support Alexandria, VAMUST: Must have at least an interim Secret security clearance is required Experienced Help Desk/Server Support Must have at least two entry/mid-level IT certifications such as A+, CCNA, network+, etc. 2+ hands-on experience in a PC/network helpdesk or technical support environment. Server support experience. Experience...

  • Helpdesk - Help Desk/Server

    1 week ago

    Alexandria, Virginia, United States Quadrant Inc Full time

    Job ID:Help Desk/Server SupportAlexandria, VAMUST:Must have at least an interim Secret security clearance is requiredExperienced Help Desk/Server SupportMust have at least two entry/mid-level IT certifications such as A+, CCNA, network+, etc.2+ hands-on experience in a PC/network helpdesk or technical support environment.Server support experience. Experience...

  • Help Desk

    2 weeks ago

    Alexandria, United States Quadrant Full time

    Job ID: 24-02213 Help Desk/Server Support Alexandria, VA MUST: Must have at least an interim Secret security clearance is required Experienced Help Desk/Server Support Must have at least two entry/mid-level IT certifications such as A, CCNA, network, etc. 2 hands-on experience in a PC/network helpdesk or technical support environment. Server support...

  • Help Desk

    1 week ago

    Alexandria, United States Quadrant Full time

    Help Desk/Server Support Alexandria, VA MUST: Must have at least an interim Secret security clearance is required Experienced Help Desk/Server Support Must have at least two entry/mid-level IT certifications such as A+, CCNA, network+, etc. 2+ hands-on experience in a PC/network helpdesk or technical support environment. Server support experience. ...

  • Help Desk/Server Support Analyst

    1 week ago

    Alexandria, Virginia, United States iQuasar LLC Full time

    Welcome to iQuasar, LLC! We are currently looking to fill the position of Help Desk/Server Support Analyst (Tier 1) in Alexandria, VA. If you're passionate about next-gen technologies, this might be the perfect opportunity for you. Join our team of exceptional professionals who are dedicated to innovating solutions with a strong sense of mission and...

  • Help Desk

    1 week ago

    Alexandria, Virginia, United States Quadrant Full time

    Job ID: Help Desk/Server Support Alexandria,VA MUST: Must have at least an interim Secret security clearance is required Experienced Help Desk/Server Support Must have at least two entry/mid-level IT certifications such as A, CCNA, network, etc. 2 hands-on experience in a PC/network helpdesk or technical support environment. Server support experience....

  • Help Desk Specialist

    2 weeks ago

    Alexandria, United States Goldbelt, Inc. Full time

    Overview: Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across the military, federal, and civilian landscapes. Goldbelt Glacier is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management...

  • Help Desk/Server Support

    1 week ago

    Alexandria, United States Soft Tech Consulting Full time

    OverviewMUST HAVE AN ACTIVE SECRET CLEARANCE (OR INTERIM SECRET CLEARANCE)MUST HAVE 2 IT TECHNICAL CERTIFICATIONS100% ONSITE - Springfield/Franconia, VA Soft Tech Consulting is seeking a highly motivated, self-directed individual to fill the role of a Help Desk/Server Support (Day) for an existing government client. ResponsibilitiesAdminister daily updates...

  • IT Helpdesk Technician

    3 weeks ago

    Alexandria, United States American Academy of Physician Associates Full time

    DESCRIPTION: AAPA is looking for a Tier 2/3 IT Helpdesk Technician to join our technology team. This position is mostly remote with occasional travel to our headquarters in Alexandria, VA office. This position will provide complex IT support to end-users, identify trends with incidents and collaborate with engineering and managed service provider teams to...

  • IT Helpdesk Technician

    2 weeks ago

    Alexandria, United States American Academy of Physician Associates Full time

    DESCRIPTION: AAPA is looking for a Tier 2/3 IT Helpdesk Technician to join our technology team. This position is mostly remote with occasional travel to our headquarters in Alexandria, VA office. This position will provide complex IT support to end-users, identify trends with incidents and collaborate with engineering and managed service provider teams to...

  • IT Helpdesk Technician

    3 weeks ago

    Alexandria, United States American Academy of Physician Associates Full time

    DESCRIPTION: AAPA is looking for a Tier 2/3 IT Helpdesk Technician to join our technology team. This position is mostly remote with occasional travel to our headquarters in Alexandria, VA office. This position will provide complex IT support to end-users, identify trends with incidents and collaborate with engineering and managed service provider teams to...

  • Help Desk Lead

    3 weeks ago

    Alexandria, United States Syneren Technologies Corporation Full time

    Syneren is seeking a skilled and experienced Help Desk Lead to join our IT department. The Help Desk Lead will be responsible for managing IT help desk support by providing guidance and technical support to the team of Help Desk Technicians. The position will be based in Alexandria, VA Responsibilities: Manage and oversee Help Desk support staff by...

  • Help Desk I

    1 month ago

    Alexandria, United States RoyOMartin Full time

    Help Desk IDepartment: Information Technology Employment Type: Full Time Location: Alexandria, LA Reporting To: Director of Network Systems Description Provide frontline technical support to end-users by promptly addressing helpdesk requests, resolving basic IT issues, and ensuring a seamless IT experience. Escalate complex problems as needed, contributing...

  • Helpdesk Technician

    2 weeks ago

    Alexandria, United States CareerBuilder Full time

    Positions: Tier II helpdesk technician Location: Alexandria, VA Duration: Long Term Clearance: Secret Certifications: Sec+ Job description: As a Sr. Service Desk Support Technician , you will provide Tier 2 support for escalated hardware, network and/or software issues by end-users for DODEA. You will support user and incident requests utilizing existing...

  • Senior Help Desk Technician

    4 weeks ago

    Alexandria, United States Chenega Corporation Full time

    Senior Help Desk Technician Alexandria, VA Join our Talent Network Chenega IT Enterprise Services is currently seeking talented individuals to add to our Talent Network. C-CITES-24-006 Senior Help Desk Technician Summary: TheSenior Help Desk Technician leads a team that provides the services, staff, and expertise to operate and maintain the AGC Service...

  • Senior Help Desk Technician

    3 weeks ago

    Alexandria, United States Chenega Corporation Full time

    Senior Help Desk Technician Alexandria, VA Join our Talent Network Chenega IT Enterprise Services is currently seeking talented individuals to add to our Talent Network. C-CITES-24-006 Senior Help Desk Technician Summary: TheSenior Help Desk Technician leads a team that provides the services, staff, and expertise to operate and maintain the AGC Service...

  • Senior Help Desk Technician

    18 hours ago

    Alexandria, United States Chenega MIOS Full time

    Senior Help Desk Technician Alexandria, VA Join our Talent Network Chenega IT Enterprise Services is currently seeking talented individuals to add to our Talent Network. C-CITES-24-006 Senior Help Desk Technician Summary: TheSenior Help Desk Technician leads a team that provides the services, staff, and expertise to operate and maintain the AGC Service...

  • Senior Help Desk Technician

    2 days ago

    Alexandria, Virginia, United States Chenega MIOS Full time

    Senior Help Desk Technician Alexandria, VA Join our Talent Network Chenega IT Enterprise Services is currently seeking talented individuals to add to our Talent Network. C-CITES Senior Help Desk Technician Summary: TheSenior Help Desk Technician leads a team that provides the services, staff, and expertise to operate and maintain the AGC Service Desk...

  • IT Help Desk Support Specialist

    2 days ago

    Alexandria, United States ABC Imaging Full time

    ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. We are currently seeking a proactive and experienced IT Help Desk Support Specialist who can become an integral member of our team. Responsibilities include: -...