Tailor Made Sales Assistant

4 weeks ago

Downers Grove, United States Abercrombie & Kent USA Full time

Position Summary

The Sales Assistant is responsible for assisting Travel Consultants in sales, administration, and preparation of all operational components and documents related to a booking.

Responsibilities and Accountabilities

  • Provide sales support to Travel Consultants as assigned.
  • Maintain A&K service and communication standards.
  • Act as point of contact when Travel Consultant is not available including but not limited to vacations, meetings, and trainings.
  • Good working knowledge of Travel Studio, all guest profiles, and itinerary information in Travel Studio.
  • Create and format proposals from routings or custom itineraries as provided by DMCs utilizing
  • itinerary “blocks” or as built-in Travel Studio. Ensure that inclusions/exclusions accurately reflect terms for all destinations included in the proposal, as well as any special terms.
  • Monitor DMC correspondence to ensure all confirmation has been received for services and send the final itinerary to DMC to ensure quality control
  • Follow up with guests/Travel Agents on additional services requested, and collect missing information and itinerary details. Communicate updates to DMC or appropriate parties
  • Monitor TC Mailboxes for operational actionable items on a daily basis
  • Prepare personalized documents
  • Create special inclusions in collaboration with the Travel Consultant
  • Research competitive online pricing
  • Coordinate and drive updates with the Travel Consultant on all reporting
  • Collaborate with Travel Consultant when gaps in services are identified
  • Ensure that booking financials are balanced, process payments, all extra services are paid in full, and appropriate notations in the record regarding booking margins in order to release final documents.
  • Assist Guest Relations when post-tour issues require investigation into historical documentation
  • Maintain a harmonious working relationship with guests, Travel Agent partners, colleagues, and vendors
  • Special projects or other related duties as required.
  • Develop knowledge, skills, and abilities in the areas of:
  • Proper telephone etiquette and sales techniques
  • Writing skills
  • Accounting and costing protocol and procedures
  • Geography
  • A&K DMCs and Third-Party Suppliers

Skills and Abilities

  • Strong multi-tasking skills and flexibility required
  • Global Geography and destination knowledge
  • Detail-oriented with excellent organizational skills
  • Accuracy with data entry required
  • Ability to work in a team environment
  • Ability to work independently and within specified deadlines
  • Excellent verbal/written communication skills and phone demeanor
  • Must be proficient with all Microsoft Office applications and Internet search engines
  • Basic Sabre skills preferred
  • Knowledge of Internet search engines
  • Must read/write/speak English

Education and Experience

  • Travel School or a college degree preferred
  • High School diploma required
  • Relevant travel industry experience preferred

Special requirements

  • Evening, weekend, and approved overtime may be required

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