Tailor Made Travel Consultant

3 weeks ago

Downers Grove, United States Crystal Cruises Full time
Job DescriptionJob DescriptionPosition Summary

The Travel Consultant is responsible for the design, pricing, and sale of itineraries that are tailored to meet guest requirements and expectations.


Responsibilities and Accountabilities
  • Meet or exceed established sales goals
  • Develop and maintain a network of existing and new clientele through outbound sales calls in order to build relationships
  • Actively manage guest relationships with a variety of touch points (ie acknowledge birthdays, anniversaries, etc)
  • Design custom tailor made itineraries in consultation with guests and Travel Agents
  • Evaluate pricing received from DMC or Third Party suppliers to ensure value (A&K value and price value)
  • Communicate and advocate product and price value in support of successful conversions
  • Confirm required services with DMC and Third Party suppliers
  • Manage all financial aspects of booking in Travel Studio according to company guidelines
  • Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines
  • Maximize conversions by following up on Option Quote and Quote Pending bookings in an established timeframe
  • Demonstrate competency in destination knowledge
  • Research flight schedules, hotel availability, and other Sabre procedures as necessary
  • Meet or exceed established A&K Service standards
  • Maintain a minimum number of hours available on the phone per department guidelines
  • Make recommendations for process, procedure, and technology improvements
  • Collaborate with Sales Assistants to coordinate all pre and final documents, and assist with guest/TA contact
  • Collaborate with internal departments to facilitate booking process and sales
  • Assist Guest Relations on post-tour issues to ensure guest satisfaction is maintained
  • Sales projects as determined by management

Skills and Abilities
  • Excellent verbal and written communication skills with an emphasis on telephone sales
  • Detail-oriented with excellent organizational skills and the ability to multi-task
  • Strong worldwide geographic, destination, cultural, and world affairs knowledge
  • Drive to achieve results, initiate personal goals, and close sales
    Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies
  • Good judgment and problem-solving skills
  • Ability to work in a team environment
  • Excellent inter-personal skills
  • Basic Sabre skills are required, intermediate skills preferred
  • Must be able to read/write/speak in English
  • Foreign language skills preferred

Requirements

Education and Experience
  • Associate or Bachelor degree preferred or equivalent experience
    High School diploma required
  • Two years of travel industry experience required
  • Two years of sales experience required

Special requirements

Evening, weekend, and approved overtime may be required

  • International travel may be required (and maintain a current passport)

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