Tailor Made Travel Consultant

4 weeks ago

Downers Grove Illinois, United States Crystal Cruises Full time


Position Summary

The Travel Consultant is responsible for the design, pricing, and sale of itineraries that are tailored to meet guest requirements and expectations.

Responsibilities and Accountabilities

Meet or exceed established sales goals

Develop and maintain a network of existing and new clientele through outbound sales calls in order to build relationships

Actively manage guest relationships with a variety of touch points (ie acknowledge birthdays, anniversaries, etc)

Design custom tailor made itineraries in consultation with guests and Travel Agents

Evaluate pricing received from DMC or Third Party suppliers to ensure value (A&K value and price value)

Communicate and advocate product and price value in support of successful conversions

Confirm required services with DMC and Third Party suppliers

Manage all financial aspects of booking in Travel Studio according to company guidelines

Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines

Maximize conversions by following up on Option Quote and Quote Pending bookings in an established timeframe

Demonstrate competency in destination knowledge

Research flight schedules, hotel availability, and other Sabre procedures as necessary

Meet or exceed established A&K Service standards

Maintain a minimum number of hours available on the phone per department guidelines

Make recommendations for process, procedure, and technology improvements

Collaborate with Sales Assistants to coordinate all pre and final documents, and assist with guest/TA contact

Collaborate with internal departments to facilitate booking process and sales

Assist Guest Relations on post-tour issues to ensure guest satisfaction is maintained

Sales projects as determined by management

Skills and Abilities

Excellent verbal and written communication skills with an emphasis on telephone sales

Detail-oriented with excellent organizational skills and the ability to multi-task

Strong worldwide geographic, destination, cultural, and world affairs knowledge

Drive to achieve results, initiate personal goals, and close sales
Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies

Good judgment and problem-solving skills

Ability to work in a team environment

Excellent inter-personal skills

Basic Sabre skills are required, intermediate skills preferred

Must be able to read/write/speak in English

Foreign language skills preferred

Requirements

Education and Experience

Associate or Bachelor degree preferred or equivalent experience
High School diploma required

Two years of travel industry experience required

Two years of sales experience required

Special requirements

Evening, weekend, and approved overtime may be required

International travel may be required (and maintain a current passport)

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