Small Group Journeys Sales Assistant

4 weeks ago

Downers Grove, United States Abercrombie & Kent Full time
Position Summary
Support Small Group Journey Travel Consultants by handling administrative-related functions in support of higher sales conversions and increased service levels. Coordinate with guests, Travel Agents, and Destination Management Companies (DMC) regarding any booking-related functions.

Responsibilities and Accountabilities
  • Assist Small Group Journey Travel Consultants with the following tasks:
    • Custom extensions as identified by the Travel Consultant, coordinate with DMC, produce custom extension itineraries
    • Notify and collect payment for all bookings with balances past due
    • Call guests/Travel Agents to collect missing information and itinerary details
    • Enter all data from Guest Information Forms into the reservation system including but not limited to passport, medical conditions, and flight information
    • Verify all flight details are correctly coordinated with land services booked and adjust transfers as needed
    • Identify gaps in services as a result of flight information received and action accordingly
    • Review Travel Consultant Quality Check and Insurance Reports and action in a timely manner
  • Prepare correspondence emails for the Travel Consultant when advised through Product Memos etc.
  • Coordinate Signature Program Design Your Day follow-up and send advising recaps to DMC
  • Work directly with the guest/Travel Agent answering general questions not related to sales/revenue-generated items
  • Assist Guest Relations when post-tour issues require investigation into historical documentation
  • Front desk coverage as needed
  • Special projects or other related duties as required
Skills and Abilities
  • Professional verbal/written communication skills and phone demeanor
  • Strong multi-tasking skills and flexibility required
  • Detail-oriented with excellent organizational skills
  • Good judgment and problem-solving skills
  • Ability to work in a team environment
  • Intermediate computer skills required (Microsoft Office) and the ability to quickly master new technologies
  • Must be able to perform basic mathematical computations
  • Must read/write/speak English
Education and Experience
  • High School Diploma required
  • Travel School, College Degree, or related experience preferred
Special Requirements
  • Evening, weekend, and approved overtime may be required

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