Service Representative

1 week ago

Waltham, United States National Grid Full time

Pay rate:$20.82 an hour

Job Purpose

National Grid is seeking Meter Service Representatives in theWebster, Braintree, Dorchester, West Roxbury, Waltham, Hyde Park, & Leominster locations throughout Massachusetts.We are a major electricity and gas delivery company with one of the largest electricity transmission and distribution systems in the Northeast. The ideal candidate for this position will possess a good driving record and be focused on customer, personal and coworker safety. Meter Service Representatives work within the natural gas side of the operation to provide timely and quality service to our customers while maintaining high customer service.

Key Accountabilities

  • All meter reading activities including but not limited to:
  • Shut off meters as trained and qualified.
  • Field collection activity including but not limited to:
  • Terminating service and/or collecting customer payments.
  • General shop work (e.g. Housekeeping, junking, shipping, deliveries/pickups, etc.)
  • Assist in 2-person assignments as needed.
  • Assist with pipe fitting up to 2 inches.
  • Driving is a significant portion of the workday in various-sized company vehicles.
  • May be required to handle substances considered hazardous under the U.S. Emergency Planning and Community Right to Know Law or the Massachusetts Right to Know Law.
  • Interact with internal departments and company employees to ensure an efficient overall process.
  • Promote a culture of teamwork, collaboration, and efficient resource utilization, both throughout the department and project teams.
  • Will also be expected to respond to emergency call out and work extended and planned hours when company emergencies occur.
  • Other duties as assigned.
  • Must be able to obtain gas pipeline operator qualification for progression in this career.

Qualifications

  • Must have a high school diploma or the equivalent.
  • Must have good mechanical aptitude and ability, high degree of dependability, and capable of exercising good judgment.
  • Must have the ability to perform physically demanding job-related activities.
  • Must be able to work a flexible schedule including shifts, weekends, evenings, and holidays.
  • In a work day, must be able to climb 25-2500 stairs, walk 2 to 6 miles and kneel or bend for 20-60 percent of the day.
  • Must be able to work within confined areas at times and in inclement weather and temperature extremes.
  • Must possess the ability to develop positive customer relations; anticipate, identify, respond to customer needs and facilitate customer loyalty.
  • Able to drive a company car / large van or truck on a daily basis.
  • Must have valid and clean driver‘s license and be an approved driver of Company vehicles.
  • Must pass Company physical and qualifying tests to enter Department
  • Successfully pass a criminal background check and required job assessment tests.
  • DOT gas pipeline drug testing is a requirement for this position.
  • Must pass the Field Assessment Test.

More Information

Pay rate:$20.82 an hour

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation (‘DOT‘) covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company‘s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Gridis an equal opportunity employer thatvaluesa broad diversity of talent, knowledge, experience and expertise.We foster a culture ofinclusion that drives employee engagement to deliver superior performance to the communities we serve.National Grid is proud to bean affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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