Patient Services Representative

4 weeks ago

Waltham, United States Boston IVF Full time
*Patient Services Representative*

With more than 150,000 babies born since 1986, Boston IVF is one of the most experienced fertility centers in the world. We proudly offer the most innovative fertility treatments, groundbreaking reproductive technologies – and so much more. We diagnose the most difficult cases. We instill hope. We offer advice and a shoulder to lean on when our patients need it most. Our sole mission is to provide individuals and couples with the best chance for a successful pregnancy – and each day we cherish the bonds we form with our patients.

We currently have Full Time openings for *Patient Services Representatives* in our Waltham fertility center.

The Patient Services Representative communicates directly with individuals and couples who are interested in learning more about their fertility treatment options and the services offered at Boston IVF. This role is 100% phone-based and is the perfect opportunity for those who value advising individuals of their treatment options. Responsibilities include fielding phone and web inquiries from individuals who would like to know more about Boston IVF’s fertility treatment services, need basic pre-treatment path advice, or would like to book an appointment.

The role requires excellent telephone and customer service skills, empathy, professionalism, computer skills, and a willingness to learn more about fertility care and the state-of-the-art options that are available to individuals and couples looking to start a family.

Join our Dynamic Team who love working here

*Essential Duties and Responsibilities:*
* 100% telephone interactions
* Fielding phone and web inquiries from individuals who would like to know more about Boston IVF’s fertility treatment services
* Provide general pre-treatment path advice, treatment/technologies info, and Boston IVF-practice information
* Schedule initial consultations in scheduling system
* Reporting and tracking of all patient referral sources and interactions
* Processing and tracking new patient paperwork, medical records, and insurance referrals

*Job Requirements and Skills:*
* Upbeat, professional phone manner
* High School Diploma (minimum)
* 1-2 Years Customer service experience
* Proficient in Microsoft Office Suite (2 years minimum experience)
* Call center experience working directly with patients 1-on-1 a plus (but not required)
* Healthcare environment a plus (but not required)
* Experience with customer relationship management software a plus, specifically Salesforce (but not required)
* Flu Vaccinations required
* Fluent in Spanish and Portuguese

Job Type: Full-time

Expected hours: 40 per week

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday

Education:
* High school or equivalent (Required)

Experience:
* Customer Service: 3 years (Preferred)
* Microsoft Office Suite: 3 years (Preferred)
* Healthcare Setting: 1 year (Preferred)
* Salesforce: 1 year (Preferred)

Work Location: In person

  • Patient Care Representative

    6 months ago

    Waltham, United States 42 NORTH DENTAL LLC Full time

    Overview: This is a Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest employees who share our vision and culture. Become part of a team approach to...

  • Sr. Patient Experience Representative

    3 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and hospital operations.(PER...

  • Sr. Patient Experience Representative

    1 month ago

    Waltham, United States Boston Children's Hospital Full time

    The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and hospital operations.(PER...

  • Sr. Patient Experience Representative

    3 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    Sr. PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions(internal applicant not eligible)This position is 100% onsite @ Waltham locationRequired schedule: 8:30am - 5pm, M-FSenior Patient Experience Representative position to provide administrative support for the Department of Otolaryngology and the Center for...

  • Sr. Patient Experience Representative

    1 month ago

    Waltham, United States Boston Children's Hospital Full time

    Sr. PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions(internal applicant not eligible)This position is 100% onsite @ Waltham locationRequired schedule: 6:45am - 3:15pmSenior Patient Experience Representative position to provide administrative support for the Department of Otolaryngology and the Center for...

  • Sr. Patient Experience Representative

    1 month ago

    Waltham, United States Boston Children's Hospital Full time

    Sr. PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions(internal applicants not eligible)This position is fully onsite at Waltham during the first 90 days. Potential for 1 day remote after first 90 days.Schedule: M-F 8am-5pmThe Sr. Patient Experience Representative will be supporting the Augmentative Communication...

  • Sr. Patient Experience Representative

    2 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and hospital operations.(PER...

  • Sr. Patient Experience Representative

    2 months ago

    Waltham, United States Boston Children's Hospital Full time

    The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and hospital operations. (PER...

  • Patient Experience Representative

    2 months ago

    Waltham, United States Boston Children's Hospital Full time

    Per diem: Week days, evenings, weekends, and Holiday coverage This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient...

  • Sr. Patient Experience Representative

    2 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    Sr. PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions(internal applicants not eligible)This position is fully onsite at Waltham during the first 90 days. Potential for 1 day remote after first 90 days.Schedule: M-F 8am-5pmThe Sr. Patient Experience Representative will be supporting the Augmentative Communication...

  • Sr. Patient Experience Representative

    2 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    Sr. PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions(internal applicant not eligible)This position is 100% onsite @ Waltham locationRequired schedule: 8:30am - 5pm, M-FSenior Patient Experience Representative position to provide administrative support for the Department of Otolaryngology and the Center for...

  • Patient Services Representative

    3 weeks ago

    Waltham, MA, United States Boston IVF Full time

    *Patient Services Representative*With more than 150,000 babies born since 1986, Boston IVF is one of the most experienced fertility centers in the world. We proudly offer the most innovative fertility treatments, groundbreaking reproductive technologies – and so much more. We diagnose the most difficult cases. We instill hope. We offer advice and a...

  • Patient Experience Representative I

    3 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)Schedule: 8:30-5pm M-F This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with...

  • Patient Experience Representative I

    2 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal)Schedule: 8:30-5pm M-F This Patient Experience Representative will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and...

  • Patient Experience Representative, Inpatient

    1 month ago

    Waltham, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)This is a part time position, 8 hours per week, working every other weekend 8:30am - 5pm This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and...

  • Patient Experience Representative I

    2 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal)This position is 100% onsite at WalthamSchedule: 8:30-5pm M-F This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports...

  • Patient Experience Representative

    1 month ago

    Waltham, United States Boston Children's Hospital Full time

    Per diem: Week days, evenings, weekends, and Holiday coverage This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient...

  • Patient Experience Representative I

    12 hours ago

    Waltham, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal) This position is 100% onsite at Waltham Schedule: 8:30-5pm M-F This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that...

  • Patient Experience Liaison

    2 weeks ago

    Waltham, Massachusetts, United States Boston Children's Hospital Full time

    Patient Experience RepresentativeMain Responsibilities• Provide exceptional customer service to patients and families• Collaborate with referring providers and practices• Obtain required authorizations and schedule patients• Manage patient encounter and check in/out processesAdministrative Functions• Record and forward messages• Provide routine...

  • Customer Service Representative

    4 months ago

    Waltham, United States AlphaGraphics Full time

    Benefits: 401(k) matching Competitive salary Dental insurance Health insurance Paid time off Vision insurance BENEFITS/PERKS: Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development COMPANY OVERVIEW: As an established leader in the Printing, Design, and Sign industries, we aim to partner...