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Branch Manager

2 months ago

Lakeland, United States Vertex Service Partners Full time

Vertex Service Partners (an Alpine Investors company)

Branch Manager

Vertex Service Partners is a company focused on acquiring and growing residential home improvement services companies in the United States, with a focus on roofing & other exterior services. Vertex is backed by Alpine Investors, a top-decile private equity fund with a long history of successful investments in similar industries. Vertex will be an investment out of Alpine’s 9th fund, which will have ~$4.0 billion of committed capital. This is an opportunity to be a Branch Manager at one of Vertex’s partner brands.

The Branch Manager will oversee all aspects of a location’s day-to-day operations; the person is focused on leading sales and production for their location and receives overarching business support from the General Manager. The individual will drive growth, performance metrics, create an amazing workplace culture and develop all staff and management, constantly striving to be a world-class operator and helping others to do the same.

Responsibilities:

  • P&L ownership
  • Drive sales through hiring, training, motivating, and retaining A+ salespeople
  • Build a high-quality, customer focused production team
  • Build a culture of engaged individuals with total eNPS of 50+
  • Build a market leading brand through a maniacal focus on customer experience, reviews, and community engagement, achieving 4.8+/5 avg rating on Google and customer NPS of 90+
  • Regularly communicate and collaborate with the General Manager and members of the partner brand team

Basic Qualifications:

  • 1+ years of experience managing a P&L
  • 5+ years of people management including hiring, training and performance management (sales, production, and customer service)
  • 10+ years of professional experience

Preferred Qualifications:

  • Home services industry or military experience

What you bring:

  • Key attributes
  • Unmatched will to win, and desire to win as a team
  • Ownership mentality
  • Growth mindset
  • Able to identify opportunities, motivate employees, and create a culture of growth
  • Data-driven decision making
  • Makes decisions based on the KPIs to achieve optimal outcomes
  • Management experience with servant leader mindset
  • History of building great teams of A-players with high retention
  • Enjoys building a team-first mentality
  • Bias for action
  • History of operating at high pace of play and running through walls to get results
  • Deep respect for blue collar workers

What You’ll Get:

  • Opportunity to be P&L owner with compelling growth opportunities
  • Competitive salary, equity, & benefits
  • Realistic, clearly communicated expectations
  • Team-wide aligned values and goals

This job description is intended to provide a general overview and expectations for this job opportunity. It is not a complete statement of duties, responsibilities, requirements or benefits