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Front Office Supervisor

2 months ago

Lakeland, Florida, United States GFL Environmental Full time

Position Overview:

The Office Administrator role is integral to managing the front office functions, which encompasses the reception area, mail handling, significant purchasing requests, and facility management. This position is also tasked with overseeing and coordinating office services and related activities, ensuring optimal utilization of resources and equipment.

Key Responsibilities:

• Serve as a Backup Dispatcher/Customer Service Representative as needed, providing coverage during staff absences.

• Assist in the accuracy and completion of service verification reporting for Polk County.

• Support the branch in achieving its objectives and fulfilling the requirements set by the Division and Home Office.

• Develop and maintain monthly reports related to solid waste and service verification.

• Manage municipal purchase invoices, track them, and maintain the monthly billing spreadsheet.

• Handle manual billing for municipal and commercial accounts.

• Process credits and sales adjustments within established limits.


• Ensure the accuracy of all billing processes, including roll-off work orders, and input manual billing accounts into the ERP system.

• Prepare comprehensive month-end reports, including landfill accruals and commodity reports, ensuring timely and accurate completion.

• Order and oversee the inventory of all office supplies.

• Assist supervisors and managers with payroll processing for all branch personnel.

• Complete employee data sheets to update statuses, and scan payroll reports in the HRIS system.

• Train new employees on branch procedures, customer service standards, and computer systems.

• Conduct orientation for new hires, ensuring all necessary documentation is completed and forwarded to the Home Office.

• Organize and schedule public relations and customer service events for the branch.

• Provide backup support for incoming calls and direct messages to the appropriate personnel.

• Adhere to all applicable laws, regulations, and company policies, procedures, and directives from management.

• Perform additional duties as required or requested by management.

Qualifications:

• High school diploma required; a BS/BA in office administration or relevant experience preferred.

• 2-4 years of related experience and/or training is necessary.

• 1-2 years of supervisory and customer service experience is preferred.

• An equivalent combination of education and experience will be considered.

#GFLTalent

We appreciate your interest. Only candidates selected for an interview will be contacted.

GFL is dedicated to providing equal opportunity for all individuals, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.