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Senior ServiceNow Developer

3 months ago

Tempe, United States Infosys Full time

Infosys is seeking a Senior ServiceNow Developer with deep understanding and hands-on experience with ServiceNow and ITSM (IT Service Management), and its interaction with BSS/OSS system including ServiceNow modules CSM (Customer Service Management)/FSM (Field Service Management) in Enterprise/Consumer/Federal segment. You will interact effectively with Client executives to own RFPs, define, and manage requirements, lead requirements track with techno functional capability and work with multidisciplinary teams in large digital transformation programs to deliver ServiceNow.


Candidate can work out of any one of these locations -Tempe, AZ or Hartford, CT or Indianapolis, IN or Richardson, TX or Raliegh, NC This position may require relocation and / or travel to project locations.


U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.


Required Qualifications


• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

• At least 5 years of experience in Information Technology.

• Experience with ServiceNow ITSM (IT Service Management), and its interaction with BSS/OSS system including ServiceNow modules CSM (Customer Service Management)/FSM (Field Service Management) in Enterprise/Consumer/Federal segment.

• Understanding of Agile way of working.


Preferred Qualifications


• 5+ years of hands-on technical design, development, and deployment experience with the ServiceNow platform.

• Lead the development team members and provide technical mentorship.

• Configuration/Customization of the Service Now system, including creating workflows and ServiceNow Catalog configuration.

• Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service.

• Performs integrations using Custom API/KAFKA/Integration Hub/TMF Open APIs and process automation using ServiceNow workflows covering Fallout and Jeopardy management.

• Support E2E Testing/UAT and deployment to the higher environments and initial instance set-up or migration, if needed.

• Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI,UI Builder and Configure Workflow

• Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests.

• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.

• Experience working with relational databases, domain separation.

• Experience integrating external systems with the ServiceNow using integration solutions, including ODBC, REST, SOAP, LDAP, SSL, KAFKA, Midserver.

• Analyze the problem faced by the customer, participates in discussions with customer stakeholders to understand the problem, gather further data as required from the customer to define and document the problem and requirements.

• Candidate should possess Good Communication and Client interfacing skills. He/She should have cross-cultural working experience and should be able to work with multinational clients independently.


The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per the job requirements.


About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.


"Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.