Service Delivery Specialist

3 weeks ago


Englewood, United States SSi People Full time

Service Delivery Specialist

Hybrid Role

FIBER or TELECOM exp

Position Summary:

As a Service Delivery Specialist, you will play a pivotal role in ensuring the successful delivery of fiber network projects. You will manage all aspects of the project lifecycle from initiation to completion.

Key Responsibilities:

  • Coordinate and lead project meetings.
  • Manage internal operations and engineering teams to ensure efficient project execution.
  • Communicate project requirements to cross-functional teams and stakeholders.
  • Track project status and dependencies.
  • Build strong relationships with clients and serve as their primary point of contact.
  • Perform critical path analysis to identify and mitigate project risks.
  • Make independent decisions to affect the overall scope of projects.
  • Resolve and escalate issues in a timely manner.
  • Ensure project documentation is complete, current, and stored appropriately.
  • Maintain district data for centralized functions as needed.
  • Track organizational priorities, organize meetings, and create reports and presentations.

Qualifications:

  • Bachelor's Degree or equivalent industry experience.
  • 5+ years of Project Management experience.
  • Experience managing large-scale complex projects in a similar industry.
  • Strong working knowledge of the Microsoft Office suite.
  • Direct and indirect people management experience.
  • Excellent communication skills.
  • Thorough understanding of project management fundamentals, including requirement definition, resource scheduling, risk mitigation, and change management.
  • Solid organizational skills, including attention to detail and multitasking abilities.
  • Understanding of OSP/ISP construction and Ethernet technologies.
  • Experience managing multiple vendors and resources to deliver time-sensitive projects.
  • Strong customer relationship management skills and ability to adapt project management approaches to meet client needs.

Preferred Qualifications:

  • Enterprise telecom experience (not construction project management).
  • Experience managing both lit and dark fiber projects.



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