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Project Coordinator
2 months ago
Project Coordinator
Contract: ~4 months
Must sit onsite: in McLean,, VA Richmond, VA
Setting: hybrid (Mon & Fri remote/Tue-Thu onsite)
Pay rate: 30-32/hr
Job Description:
- What you will do Share ownership and process improvement of key initiatives that support Commercial Design such as our focus on research logistics, relationship building, policies and procedures, and alignment between programs Maintain and improve the infrastructure already in place to ensure that teams always have access to high quality research participants Collaborate with XI Insights Strategists and Research Operations Leads to ensure we are meeting research needs across the organization Manage the planning, scheduling, coordinating, and tracking of research sessions Coordinate participant recruiting requests between external recruiting vendors and project teams Coordinate internal research session requests between project teams and internal participants Ensure video conferencing software is operating smoothly for remote research sessions Provide technical support for in person research studies conducted in our XD Research Lab Organize research data such as recordings and files collected from research sessions Update Experience Insights team website, content, and branding (i.e. research resources for the Commercial Bank) Provide logistics and organizational support for various events and the training curriculum Keep track of and help publicize Experience Insights events and activities Precisely track all participant details and activities Follow and implement all risk and compliance policies related to research
What you should bring
- Exceptional organizational skills and attention to detail
- Excellent verbal and written communication skills
- Experience with managing multiple projects and timelines simultaneously
- Professional, friendly demeanor representative of the white glove relationship the team has built with internal stakeholders and external clients Ability to think quickly, resolve problems, and multi-task in a fast paced and unpredictable environment
- Constant hunger to improve our current operating procedures and make our team even more efficient and effective
- Willingness to learn digital tools that help facilitate processes and communication
- Familiarity with and interest in the methods of qualitative user research, design thinking, Lean UX are a plus
- Expertise with Google suite, including but not limited to: Gdrive, Calendar, Docs, Forms, Sheets, Slides
Basic qualifications:
- At least 3 years of project coordination experience
- At least 2 year of experience managing and interacting with external vendors
Preferred qualifications:
- Bachelor’s degree or military experience
- 1 year of hands-on user research experience or working in a usability lab
- 1 year of end to end program management experience
- 1 years of experience working in a lean, agile environment
- 1 year experience navigating legal and risk policies regarding the data collection of an individual's personal information (NPI, CCPA, etc)
- 1 year of experience using project management software such as Jira
- 1 year experience creating and managing a panel of research participants
Nice to have:
- User testing, Dscout, Qualtrics, Alida, Optimal Wokshop
Notes: Enable research projects - customer recruitment, scheduling, risk mitigation (consent forms, NDAs, background checks, etc.) JIRA used as project management tool (nice to have) otherwise Workday, Monday.com is acceptable 18-20 projects per months 35 days cycle Result presentation (slides & sheets) to deliver to share w/ stake holders