Call Center Confirmation Specialist

4 weeks ago


Worcester, United States Renewal by Andersen | Esler Companies Full time
Job Title: Call Center Confirmation Specialist

Renewal by Andersen is seeking a skilled Call Center Confirmation Specialist to manage our appointment schedule for in-home consultations across all Esler Cos Renewal by Andersen markets.

Key Responsibilities:
  • Manage appointment calendars to ensure timely and accurate scheduling
  • Dispatch and communicate with field representatives to confirm details of pre-scheduled visits
  • Perform data entry using multiple platforms to maintain accurate records
  • Follow up on canceled and rescheduled leads to minimize delays
Requirements:
  • Call Center experience required
  • Strong communication skills to effectively interact with customers and field representatives
  • Ability to multitask in a fast-paced environment with multiple priorities
  • Professional demeanor and strong work ethic
Benefits:
  • Competitive hourly pay plus a monthly bonus
  • Medical, dental, and vision insurance
  • 401k with 50% match up to 6% of annual pay
  • Tuition reimbursement and paid volunteer time

At Renewal by Andersen, we empower our team members to develop a career path that supports their unique voice and talents. We believe in creating a welcoming environment for all team members and are committed to fair hiring practices.


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