Call Center Team Lead

11 hours ago


Worcester, Massachusetts, United States Esler Companies Full time
Inside Sales Coach Opportunity

We are seeking an experienced Inside Sales Coach to join our team at Esler Companies. As a key member of our sales team, you will be responsible for managing a large team of Inside Sales Representatives and delivering exceptional customer service.

Key Responsibilities:
  • Manage a team of Inside Sales Representatives to achieve sales goals and objectives
  • Provide coaching and guidance to staff to improve sales performance and customer satisfaction
  • Assist staff in delivering our sales methodology and identifying selling opportunities
  • Perform moderate-level supervisory work coordinating the operations of a call-service team
Requirements:
  • Previous call center coach or supervisor experience in an Inside Sales Center
  • Proven track record of closing sales and exceeding customer expectations
  • Strong written and verbal communication skills
  • Ability to work in a fast-paced environment and collaborate effectively as a team member
What We Offer:
  • Competitive salary and monthly performance-based bonuses
  • Medical, dental, and vision insurance
  • 401(k) with 50% match up to 6% of annual pay
  • Tuition reimbursement and paid volunteer time
  • A positive and supportive work environment

At Esler Companies, we believe in empowering our employees to develop a career path that supports their unique voice and talents. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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