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Business Intelligence Analyst

1 month ago

Allentown, United States St. Luke's University Health Network Full time


St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

This position is a staff position within the Analytics and Business Intelligence department. The BI Analyst assists all levels of network leadership in making accurate, fact-based decisions by utilizing "big data" management concepts and analytics skills to turn data from across network into timely, accurate, and actionable information.

The BI Analyst routinely leverages a wide variety of internal and external data sources using advanced tools, including but not limited to our Enterprise Data Warehouse, Microsoft Power BI, Microsoft Power Automate, Microsoft Power BI Report Builder, ESRI geomapping, etc., to deliver routine and ad hoc information to customers across the network and/or external partners. The BI Analyst provides training and support to these customers and communicates professionally with all levels of management using effective visual, verbal, and written communication skills.

This position also serves to support the system administration of the Power BI platform and other tools as assigned, including but not limited to: building and maintaining metadata, troubleshooting and resolving data and technical issues, building and maintaining user interfaces, assisting with the maintenance of security, assisting with system upgrades and testing, and performing routine data reconciliation and documentation.

The BI Analyst maintains security and service levels at all times according to SLUHN and department policies and serves as a network resource for data quality initiatives as required. The BI Analyst collaborates with stakeholders across the network and externally as a data management point of contact on projects as assigned and ensures adherence to project schedules. This position also makes recommendations to improve the efficiency, quality, and value of SLUHN data assets and assists in developing information strategic priorities in conjunction with leadership.

The intent of this job description is to provide a summary of the major duties and responsibilities of this position and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.

Entity

BETHLEHEM

Job Class

Code Number

234

JOB DESCRIPTION

JOB TITLE:              BI Analyst

DEPARTMENT:      Analytics & Business Intelligence

REPORTS:                Manager, Analytics & BI

JOB SUMMARY

This position is a staff position within the Analytics and Business Intelligence department. The BI Analyst assists all levels of network leadership in making accurate, fact-based decisions by utilizing "big data" management concepts and analytics skills to turn data from across network into timely, accurate, and actionable information.

The BI Analyst routinely leverages a wide variety of internal and external data sources using advanced tools, including but not limited to our Enterprise Data Warehouse, Microsoft Power BI, Microsoft Power Automate, Microsoft Power BI Report Builder, ESRI geomapping, etc., to deliver routine and ad hoc information to customers across the network and/or external partners. The BI Analyst provides training and support to these customers and communicates professionally with all levels of management using effective visual, verbal, and written communication skills.

This position also serves to support the system administration of the Power BI platform and other tools as assigned, including but not limited to: building and maintaining metadata, troubleshooting and resolving data and technical issues, building and maintaining user interfaces, assisting with the maintenance of security, assisting with system upgrades and testing, and performing routine data reconciliation and documentation.

The BI Analyst maintains security and service levels at all times according to SLUHN and department policies and serves as a network resource for data quality initiatives as required. The BI Analyst collaborates with stakeholders across the network and externally as a data management point of contact on projects as assigned and ensures adherence to project schedules. This position also makes recommendations to improve the efficiency, quality, and value of SLUHN data assets and assists in developing information strategic priorities in conjunction with leadership.

The intent of this job description is to provide a summary of the major duties and responsibilities of this position and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.

WORK PERFORMED

JOB DUTIES AND RESPONSIBILITIES:

ESSENTIAL FUNCTIONS:

Assist in the administration, development, operation, and maintenance of the network-wide Analytics systems to maximize the value of SLUHN data assets across the network. These systems include but are not limited to enterprise data warehouse (EDW), Power BI and other BI tools, ESRI ArcGIS and related tools, and legacy systems.

Serve as a technical point of contact for the above systems. Maintain security, perform system maintenance as assigned, assist with upgrades and fixes as assigned, ensure data integrity via routine and ad hoc data audits, and continually evaluate and make recommendations for process changes to maximize the value of the systems and SLUHN data assets.

Provide quality customer service by delivering accurate, timely, and valuable information using the appropriate tool(s) and dataset(s) to customers across the network and external partners of SLUHN. Develop/maintain BI tools and perform ad hoc report-writing and quantitative analysis for customers across the network in a timely and accurate manner. Demonstrate understanding of good data analysis techniques and visual display of information. Effectively prioritize ad hoc, routine, and project tasks as appropriate under guidance of Manager, Analytics and BI.

Conduct training for end users of the EDW and other tools as assigned. Mentor and provide ongoing support to new system users.

Maintain accurate and timely documentation and audit trails, under guidance of Manager in accordance with Network and department policies

Serve as a point of contact for customer communication, including intranet page maintenance, announcements, etc., under guidance of Manager Analytics & BI

Serve as a network resource on project teams as required

Demonstrate excellent communication skills at all times, including verbal, written, and data visualization skills. Interact with staff and management of all levels across the network in an effective professional manner.

Effectively partner with internal and external stakeholders as appropriate, including but not limited to departments across the network, vendors, external partners of SLUHN, etc.

Maintain up-to-date technical skills and working knowledge of SLUHN business processes, data sources, and data management/analysis tools.

Maintain awareness of current trends in the business of healthcare, healthcare data management, BI and EDW development, etc. Participate in relevant user group meetings/conferences.

Maintain confidentiality of all materials and data at all times, releasing information with approval of Manager and Senior Director, Analytics & BI in accordance with network and departmental policies and/or regulatory standards.

Comply with network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.

Demonstrate the network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).

Demonstrate Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.

Demonstrate financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.

Comply with network and departmental policies regarding attendance and dress code.

OTHER FUNCTIONS:

1. Proactively seek opportunities for professional growth and development

2. Other related duties as assigned.

PHYSICIAL AND SENSORY REQUIREMENTS: Sitting for up to 7 hours per day, 4 hours at a time; standing for up to 7 hours per day, 4 hours at a time; walking for up to 1 hours a day, 15 minutes at a time. Requires hand and finger dexterity to use computer equipment. Seeing as it relates to general, near, color and peripheral vision. Hearing as it relates to normal and telephone conversations.

POTENTIAL ON-THE-JOB RISKS: None Identified

SPECIFIC PROTECTIVE EQUIPMENT AVAILABLE: N/A

MOST COMPLEX DUTY: Combine knowledge of the business of healthcare with strong technical skills, quantitative analysis skills, and knowledge of multiple data sources and analytical/BI tools. Assess business needs of SLUHN or its partners and translate requirements into data queries, analysis, and accurate/meaningful presentation of resulting information.

SUPERVISION (RECEIVED BY AND/OR GIVEN TO): Directly supervised by

Manager, Analytics & BI

COMMUNICATIONS: Written and verbal communication required with team members as well as stakeholders at all levels throughout network. Effective data visualization skills required. Exhibit well-developed professional communication skills at all times.

ADDITIONAL REQUIREMENTS: Excellent critical thinking skills required. Demonstrated systems thinking, attention to detail, and effective communication skills required. Perform duties accurately and within appropriate timeframes according to departmental and network priorities under guidance of Manager, Analytics & BI. Maintain positive relationships with stakeholders and team members at all times.

QUALIFICATIONS

(MINIMUM)

EDUCATION: Bachelor’s degree required.

TRAINING AND EXPERIENCE:  1-3 years’ experience in a relevant report writing, data analysis, and/or data management role, or equivalent educational experience including but not limited to classwork, internships, co-ops, etc. Knowledge of MS Office including Excel and Access, Power BI, SQL, and/or other relevant tools preferred. Demonstrated data management or advanced quantitative skills a plus. Healthcare experience preferred. On-the-job training provided.

WORK SCHEDULE: Day Shift, Monday through Friday or as job demands.

REVISED: June 28, 2024

Please complete your application using your full legal name and current home address.  Be sure to include employment history for the past seven (7) years, including your present employer.  Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable.  It is highly recommended that you create a profile at the conclusion of submitting your first application.  Thank you for your interest in St. Luke's



St. Luke's University Health Network is an Equal Opportunity Employer.