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IT System Support Specialist
1 month ago
About the Company:
The primary Service Desk is recruiting for an IT System Support Specialist whose primary
duties will be to receive, review, track, troubleshoot, and resolve trouble reports related to
system/application related requests for company's systems or route them to the appropriate support team.
Requirement:
- 3-5 years experience in Active Directory
- Understanding of Wide Area Network architecture at a higher level.
- Working knowledge of Microsoft 365 at a public sector level is desirable
- Adaxes and MECM: Experience with these tools for supporting customer systems and account management.
- Jira: Proficiency in placing and tracking support tickets.
About the Role:
- Strong customer service skills
- Knowledge of Active Directory or other identity management system
- Attention to detail
- Ability to work with rapidly changing priorities
- Experience with troubleshooting Windows systems
- Good verbal and writing skills for customer interaction and documentation
- Good problem isolation skills, and a broad general knowledge of IT systems
- The ability to shift topics rapidly
- Working knowledge of Jira for the placing and tracking of calls.
- The use of Adaxes and MECM for supporting customer systems and account management
- A working knowledge of the of M365 on a public sector lever is desirable
- Be familiar with concepts of enterprise level applications
- Familiarity with WAN architecture at a higher level