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Senior Desktop Support

2 months ago

Baton Rouge, United States Acro Service Corp Full time

Desktop Support Analyst/Technical Support Analyst

Pay rate: $35.00/HR - paid weekly

Location: ONSITE Baton Rouge, LA 70802


The scope of the proposed services will include the following:

· Provide onsite technical support including desktop imaging and deployment of end user

devices with Windows 10/11 or Apple MacOS and iOS operating systems.

· Provide end user device support including hardware and software troubleshooting,

installation, and replacement of products and components.

· Provide remote software and device support and problem resolution which includes

troubleshooting, installation and configuration.

· Device support includes Mac and Windows desktops and laptops, network and desktop

printers, VoIP phones, Wireless Access Points, Local Area Network hardware.

· Assist with Microsoft M365 Sharepoint and OneDrive content management

· Assist with Microsoft M365 Office applications support

Expertise and/or relevant experience in the following areas are mandatory:

· Experience installing new computer hardware, software and peripherals

· Experience deploying, configuring and managing Windows 10/11, MacOS, iOS and

Android devices


Expertise and/or relevant experience in the following areas are desirable but not mandatory:

· 4+ years in onsite end user hardware and software technical support

· Basic experience installing and troubleshooting local area network and wireless network

hardware components and cabling

· Experience supporting and managing VoIP phones

· Experience administering or supporting Microsoft SharePoint, OneDrive and Office

products