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Digital Marketing Client Success Manager

1 month ago

Brentwood, United States TMT Full time

Mission Of The Position:

To own the relationship with TMT’s digital marketing MSP clients to manage and oversee the delivery of all digital marketing services (website, SEO, paid ads, social media, etc.). Success in this position will be based on your ability to ensure we deliver the ROI and results promised to the client, client retention and exceeding client expectations so they become "raving fans" of our digital marketing services.


Who Is Ideal For Us:

Our ideal person is someone that loves to work in a "learning" company that encourages and supports personal and professional growth. This person should LOVE marketing and working with clients to help them succeed and thrive, deriving great satisfaction in truly helping others. People who work here thrive on excellence and want to work with others who are driven, smart and always striving to go above and beyond for our clients. We also want someone who hates drama, office politics and toxic work environments. The "it's not my job" crowd or mediocre middle looking for a basic "9 to 5" need not apply.


Responsibilities

  • Serve as the main point of contact for all matters related to TMT's digital marketing services.
  • Work with our digital marketing strategy team to create a quarterly marketing plan with agreed upon goals, budgets and activities for each client.
  • Meet monthly with our clients to review the quarterly plan, including campaign metrics and initiatives, adjusting the plans as necessary based on performance.
  • Help oversee the coordination and implementation of all TMT marketing services including our Fractional Marketing Coordinator (FMC) services, our CRM services and support, digital marketing campaigns, websites, member events, etc.
  • Work with our marketing specialists to troubleshoot any campaigns not performing, as well as incorporate new strategies and best practices to constantly improve our clients' results.


Qualifications:

  • At least an intermediate knowledge and experience with digital lead generation for SMALL local businesses, ideally for b2b service providers (marketing services, MSPs, CPAs, attorneys, medical, professional services, etc.).
  • Excellent communication skills, both written and verbal.
  • Account management experience with the ability to build strong, trust-based relationships with clients.
  • Strong organizational and project management skills with a keen eye for details.
  • High professional maturity and the ability to command respect from the CEOs and professionals they will be working with.
  • A fast, eager learner of marketing and consulting best practices.
  • Storybrand methodology is a big plus
  • Digital agency experience is highly preferred, but not required.


Additionally, this person will need to develop an in-depth understanding of the “TMT way” of marketing so they can advise clients appropriately on how to set sales and marketing goals and achieve them, troubleshoot problems and failures, and make appropriate recommendations. Training will be provided.


While not a requirement for the position, this person will also have an in-depth understanding of MSPs and how they operate, including industry lingo, MSP best-in-class metrics for overall growth and profitability, best-in-class and average metrics for marketing by channel, the MSP sales process, etc.