![Insight Global](https://media.trabajo.org/img/noimg.jpg)
Deskside Support
2 months ago
6-month CWR Tech Support II Contract-to-hire - Will be converted to Deskside Support II once contract is completed.
Fri – Mon, 7am to 5:30pm **Candidate needs to be flexible as shift will vary to align with production schedule.**
What you’ll do on a typical day:
• Identify, triage, prioritize and resolve Level 1 & 2 Incidents within our Service Level Agreement, which includes responding to high-priority outages outside of normal business hours; work as the liaison between site leadership, IT leadership and other technical team during outages
• Perform daily walks around the warehouse or plant and perform equipment inspections and preventive maintenance
• Manage and maintain an inventory of assets to ensure asset readiness to minimize incident impact and downtime
• Help create and maintain IT processes and procedures to support the site; lead local project management for site technical refreshes, end-user equipment deployments for expansions, and end-user equipment deployments for site startups
• Perform installation, upgrades, maintenance, basic troubleshooting, and repair of various software, as well as computer devices, mobile phones, scanners, network equipment, printers, telephones, etc.
• Provide training, mentorship and leadership for other technicians
• Maintain exceptional service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends and recommending system improvements
• Make technical recommendations to site leadership regarding problems, projects and releases
• Create batch files or PowerShell scripts for asset management and incident resolution
What you need to succeed:
At a minimum, you’ll need:
• 2 years of experience supporting networked systems
• Ability to troubleshoot and configure RF devices or other handheld terminals, Android PCs and tablets, and printers (multifunction, laser, fax, barcode label, dot matrix and high-volume scanners)
It’d be great if you also have:
• Bachelor’s degree or vocational training in CS or MIS, or equivalent related work or military experience
• Availability to travel; occasionally on short notice
• 5 years of experience supporting a corporate or warehouse networked computer environment
• 5 years of experience installing, troubleshooting and supporting corporate AV equipment; building, deploying and troubleshooting desktop computers in a corporate environment; telephony equipment and Microsoft Windows OS
• Strong understanding of warehouse management systems
-
Deskside Support
2 months ago
West Jefferson, United States Insight Global Full time6-month CWR Tech Support II Contract-to-hire - Will be converted to Deskside Support II once contract is completed.Fri – Mon, 7am to 5:30pm **Candidate needs to be flexible as shift will vary to align with production schedule.**What you’ll do on a typical day:• Identify, triage, prioritize and resolve Level 1 & 2 Incidents within our Service Level...
-
Deskside Support Technician
1 month ago
West Jefferson, United States Insight Global Full timeJob Title: Deskside Support TechLocation: West Jefferson, OhioDuration: 6 month contract to hireClient: GXOHours Friday to Monday: 8 a.m. to 6 p.m. est.Pay rate $27/hr – Fixed Rate Job Description:Identify, triage, prioritize, and resolve Level 1 & 2 incidents within the Service Level Agreement. Act as a liaison between site leadership, IT leadership, and...
-
Deskside Support Technician
4 weeks ago
West Jefferson, United States Insight Global Full timeJob Title: Deskside Support TechLocation: West Jefferson, OhioDuration: 6 month contract to hireClient: GXOHours Friday to Monday: 8 a.m. to 6 p.m. est.Pay rate $27/hr - Fixed RateJob Description:Identify, triage, prioritize, and resolve Level 1 & 2 incidents within the Service Level Agreement. Act as a liaison between site leadership, IT leadership, and...
-
Deskside Support Technician
4 weeks ago
West Jefferson, United States Insight Global Full timeJob Title: Deskside Support TechLocation: West Jefferson, OhioDuration: 6 month contract to hireClient: GXOHours Friday to Monday: 8 a.m. to 6 p.m. est.Pay rate $27/hr – Fixed Rate Job Description:Identify, triage, prioritize, and resolve Level 1 & 2 incidents within the Service Level Agreement. Act as a liaison between site leadership, IT leadership, and...
-
Deskside Support
4 weeks ago
West Jefferson, United States Apex Systems Full timeJob#: 2036019 Job Description: Desktop Support II - Weekday Night Shift - Onsite in West Jefferson, OH - W2 Only - $24-$27/HR Shift: (Weekday Night) Mon - Fri, 4:00 PM - 12:30 AM Candidate needs to be flexible as shift will vary to align with production schedule. Duration: 6-month Contract-to-hire - Will be converted to Deskside Support II once...
-
Deskside Support
4 weeks ago
West Jefferson, United States Apex Systems Full timeJob#: 2036010 Job Description: Desktop Support II - Weekend Shift - Onsite in West Jefferson, OH - W2 Only - $24-$27/HR Shift: (Weekend) Fri - Mon, 7:00 am to 5:30 pm Candidate needs to be flexible as shift will vary to align with production schedule. Duration: 6-month Contract-to-hire - Will be converted to Deskside Support II once contract is...
-
Deskside Support Technician
1 month ago
West Point, United States Cognizant Full timeWhy choose cognizant? It takes a lot to succeed in today’s fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services. We develop go-to-market strategies...