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Deskside Support Technician
2 months ago
Job Title: Deskside Support Tech
Location: West Jefferson, Ohio
Duration: 6 month contract to hire
Client: GXO
Hours Friday to Monday: 8 a.m. to 6 p.m. est.
Pay rate $27/hr – Fixed Rate
Job Description:
- Identify, triage, prioritize, and resolve Level 1 & 2 incidents within the Service Level Agreement. Act as a liaison between site leadership, IT leadership, and technical teams during outages.
- Manage and maintain an inventory of assets to ensure readiness, minimizing incident impact and downtime.
- Help create and maintain IT processes, lead local project management for technical refreshes, deployments, and provide technical support for software, devices, and equipment.
Must haves:
- Ability to troubleshoot and configure RF devices or other handheld terminals, Android PCs and tablets, and printers (multifunction, laser, fax, barcode label, dot matrix and high-volume scanners)
- Experience supporting a corporate or warehouse networked computer environment
- Experience installing, troubleshooting and supporting corporate AV equipment; building, deploying and troubleshooting desktop computers in a corporate environment; telephony equipment and Microsoft Windows OS
- A strong understanding of warehouse management systems