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Deskside Support Technician

2 months ago

West Point, United States Cognizant Full time

Why choose cognizant?

It takes a lot to succeed in today’s fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both inspiration and a plan. Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It’s the defining attribute that we look for in our people.

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS) is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

* You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *

JOB TITLE: Programmer Analyst Roles & responsibilities:
  • Deployment of PC/Laptop and other end user devices
  • Correctly manage tickets in the ITSM tool following appropriate procedural documentation
  • Perform technical diagnosis and repair of defective hardware, including break-fix, support, and assistance for end user computing devices (desktops, laptops Windows based and Macs, mobile devices, tablets, desk phones, soft phones, and printers)
  • Correct problems associated with failure or maintenance of the end user computing devices.
  • Diagnose and resolve software functionality for both the operating system and standard desktop applications on the supported platforms (Windows, MacOS, iOS etc.)
  • Support maintenance of the site-specific documentation that captures the complexity of the site environment to facilitate efficiency of the support process.
  • Maintain asset inventories following applicable procedural documentation using approved Merck tools.
  • Deployment of PCs, laptops, and other end user devices.
  • Manages ITSM tickets, diagnoses hardware issues, resolves software functionality, maintains site-specific documentation, and oversees asset inventories throughout the device lifecycle.
Salary and other compensation:

Applications will be accepted until 7/23/2024.

The annual salary for this job is $50,500 to $59,500 depending on experience and other qualifications of the successful candidate.

This role is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

BENEFITS: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements

Medical, Dental, Vision, Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee stock purchase plan

DISCLAIMER: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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