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Deskside Support Technician

2 months ago

West Jefferson, United States Insight Global Full time

Job Title: Deskside Support Tech

Location: West Jefferson, Ohio

Duration: 6 month contract to hire

Client: GXO

Hours Friday to Monday: 8 a.m. to 6 p.m. est.

Pay rate $27/hr - Fixed Rate

Job Description:

  • Identify, triage, prioritize, and resolve Level 1 & 2 incidents within the Service Level Agreement. Act as a liaison between site leadership, IT leadership, and technical teams during outages.
  • Manage and maintain an inventory of assets to ensure readiness, minimizing incident impact and downtime.
  • Help create and maintain IT processes, lead local project management for technical refreshes, deployments, and provide technical support for software, devices, and equipment.

Must haves:

  • Ability to troubleshoot and configure RF devices or other handheld terminals, Android PCs and tablets, and printers (multifunction, laser, fax, barcode label, dot matrix and high-volume scanners)
  • Experience supporting a corporate or warehouse networked computer environment
  • Experience installing, troubleshooting and supporting corporate AV equipment; building, deploying and troubleshooting desktop computers in a corporate environment; telephony equipment and Microsoft Windows OS
  • A strong understanding of warehouse management systems