Customer Support Specialist

3 weeks ago


Richmond, United States Candidate Source Full time
We are currently seeking a Customer Success Specialist to join a locally based sign franchise - a role that combines client interaction, creative problem-solving, and inside sales.

This isn't your average customer service position. As a Customer Success Specialist, you'll be at the forefront of helping businesses bring their branding and visual communication ideas to life. Whether it's guiding clients through product options, managing projects from start to finish, or following up on leads, your work will directly impact their success.

What Makes This Role Exciting?

  • Work in a fast-paced, creative environment.
  • Receive industry-leading training-no sign industry experience required.
  • Build strong relationships with clients across various industries.

Key Responsibilities:

  • Serve as the first point of contact for walk-in, email, and telephone customers.
  • Identify client needs and recommend solutions using FastSigns' proven selling system.
  • Manage projects end-to-end, including providing estimates, processing orders, and ensuring timely delivery.
  • Develop a pipeline of leads through referrals, email campaigns, and marketing efforts.
  • Maintain a clean and organized workspace to create a welcoming environment for customers.
  • Support administrative tasks such as invoicing, reporting, and status updates.

What We're Looking For:

  • Excellent communication and relationship-building skills.
  • A customer-first mindset with a knack for solving problems.
  • Sales or customer service experience is a plus.
  • Basic computer skills and the ability to learn new systems quickly.
  • A positive attitude and a desire to be part of a collaborative team

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