Customer Support Representative
7 days ago
We are seeking a highly skilled Customer Service and Support Specialist to join our team at Wayne Bank & Trust Co. As a key member of our organization, you will play a crucial role in delivering exceptional customer experiences through every interaction.
Key Responsibilities:
- Provide top-notch support to customers via phone calls, ensuring that their needs are met and exceeded.
- Assist with back-office operations, including deposit processing, mail management, and maintenance of banking systems.
- Support digital services, such as bank card record entry, online banking, and cash management features.
- Maintain accurate records, verify transactions, and resolve issues efficiently.
Requirements:
- Bachelor's degree or equivalent; 2+ years of experience in customer-facing roles, preferably in finance or a related field.
- Excellent verbal and interpersonal skills, with the ability to multitask and work independently.
- Strong organizational and problem-solving skills, with attention to detail and proficiency in computer applications.
- Aptitude for teamwork, adaptability, and continuous learning.
Compensation Package:
We offer a competitive salary range of $45,000 - $60,000 per annum, commensurate with experience, plus benefits and opportunities for professional growth.
About Us:
Wayne Bank & Trust Co. is a leading financial institution dedicated to serving our community with integrity, innovation, and personalized service. We foster a collaborative environment where employees can thrive and contribute to our mission of excellence.
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