Customer Support Representative

7 days ago


Richmond, Indiana, United States Wayne Bank & Trust Co Full time
Job Description

We are seeking a highly skilled Customer Service and Support Specialist to join our team at Wayne Bank & Trust Co. As a key member of our organization, you will play a crucial role in delivering exceptional customer experiences through every interaction.

Key Responsibilities:

  • Provide top-notch support to customers via phone calls, ensuring that their needs are met and exceeded.
  • Assist with back-office operations, including deposit processing, mail management, and maintenance of banking systems.
  • Support digital services, such as bank card record entry, online banking, and cash management features.
  • Maintain accurate records, verify transactions, and resolve issues efficiently.

Requirements:

  • Bachelor's degree or equivalent; 2+ years of experience in customer-facing roles, preferably in finance or a related field.
  • Excellent verbal and interpersonal skills, with the ability to multitask and work independently.
  • Strong organizational and problem-solving skills, with attention to detail and proficiency in computer applications.
  • Aptitude for teamwork, adaptability, and continuous learning.

Compensation Package:

We offer a competitive salary range of $45,000 - $60,000 per annum, commensurate with experience, plus benefits and opportunities for professional growth.

About Us:

Wayne Bank & Trust Co. is a leading financial institution dedicated to serving our community with integrity, innovation, and personalized service. We foster a collaborative environment where employees can thrive and contribute to our mission of excellence.



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