Program Manager, Transformation Business Office

4 weeks ago

Nashville, United States Connectbase Full time
Program Manager, Transformation Business Office
Connectbase is one of the fastest growing VC funded SaaS companies – focused on building the industry cloud for connectivity with data-driven solutions enabling a marketplace.The Connected World, the core platform of Connectbase, allows our ecosystem partners to use location-based insights and automation to buy and sell connectivity more effectively than ever. With cutting edge technology and best-in-class service, we offer solutions that drive growth for our customers by increasing visibility to the market, managing location, and driving engagement as the system of record wherever connectivity providers connect in the commercial market.

Founded in 2015, we are a workplace operating on a global scale with an emphatic belief that smart people that care can solve complex problems and change a market. Our core values reflect our approach to building scalable solutions and to empowering our team.

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Position Summary
Reporting directly to the VP of Transformation, this critical role is responsible for managing the complete project life cycle of large complex programs in our Transformation Business Office, focusing on cross-organization improvement efforts and implementation program oversight. You will facilitate the Transformation Business team’s efforts to identify, communicate, and resolve inter-dependencies, risks, and issues and deliver successful program outcomes.

Primary Responsibilities
  • Manage The Connected World SaaS Implementation Program and drive program improvements.
  • Develop comprehensive project plans that include deliverables, estimated timelines, action owners and risk mitigation strategies.
  • Manage multiple concurrent enterprise projects from initial communication to project completion.
  • Establish regular project calls that include clearly defined agendas prior to the call, detailed notes and professional recap of meetings that highlight action items with respective owners.
  • Maintain an organized project using project management tools (e.g., Microsoft O365 products, Confluence, JIRA)
  • Lead across multiple work streams (discovery, design, deployment, optimization) and teams to maintain project momentum.
  • Serve as the key intermediary between our customer teams (and perhaps customer directly) and internal stakeholders to gather requirements, estimate work, define project milestones, and evaluate risks.
  • Build and maintain client relationships through project delivery and proven value.
  • Develop domain and technical knowledge to understand and deliver successful customer implementations.
  • Provide regular status updates to stakeholders, maintain effective communication with leadership to keep them aware of critical issues and action plans.
  • Owns project retrospectives and related reporting.
Job Requirements
  • 3-5 years of experience in the Business Process/ Customer Experience/ Project Management or Product Management field.
  • Passionate about business results and quality, with a strong sense of accountability, metrics and ownership.
  • Proven ability to organize/manage multiple priorities coupled with the flexibility to quickly adapt to ever changing business needs.
  • Strong business acumen, including financial and operational analysis.
  • Strong analytical and problem solving. Superior problem-solving, organizational, decision-making, written, oral and interpersonal skills.
  • Lead with excellent communication and cross functional collaboration skills that translate across both technical and non-technical stakeholders to ensure we deliver on our goals.
  • Thrives on leading through change and complexity, helping their team solve complex problems with simple, innovative solutions.
  • Experience in network/telecom industry preferred, but not required.
Connectbase Philosophy
The team at Connectbase share common traits. Does this sound like you?
  • Naturally curious
  • Innate ability to learn
  • Able to turnfeedback intoaction
  • Duallyautonomous and collaborative
  • Empowers those around them
Compensation and Benefits
Competitive compensation based on your background and level of experience with the opportunity for career advancement in a rapidly growing SaaS company. We also offer a generous benefits package including fully paid premiums for health, dental, vision; unlimited vacation; 401(k); and further employer covered benefits. Check out our employee reviews on Glassdoor:

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Connectbase is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, nationality, immigration status, citizenship, religion or religious creed (or belief, where acceptable), sex/gender, sexual orientation, gender identity and gender expression, pregnancy, marital status, age, citizenship, marital status, handicap or disability, genetic information or characteristics (or those of a family member), Veteran or military status, political belief, or socio-economic status. Connectbase does not discriminate against individuals on the basis of those characteristics, or any other characteristic protected by law.

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