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Front Desk Manager

3 months ago

Miami, United States Nova Spine and Joint Full time

We are seeking a skilled and bilingual Front Desk Manager to oversee our reception area and ensure the smooth operation of daily activities. This role requires excellent communication skills in both English and [insert second language] to effectively interact with our diverse clientele.


Responsibilities:

- Supervise and train front desk staff to deliver outstanding customer service.

- Manage the reception area, including scheduling, coordinating appointments, and handling inquiries.

- Serve as the primary point of contact for escalated customer concerns or issues.

- Monitor and maintain office supplies and equipment, coordinating with relevant departments for repairs or replacements.

- Implement and enforce organizational policies and procedures to uphold standards of service.

- Conduct performance evaluations and provide feedback to front desk staff.

- Handle administrative tasks such as payroll processing, budget management, and reporting.


Requirements:

- Fluency in both English and [insert second language] (written and verbal).

- Proven experience in a supervisory or managerial role, preferably in a customer service environment.

- Strong leadership and decision-making abilities.

- Excellent organizational and time-management skills.

- Ability to handle multiple priorities and delegate tasks effectively.

- Proficiency in Microsoft Office Suite and office management software.

- Exceptional interpersonal skills and a customer-centric mindset.


If you are a motivated leader with bilingual proficiency and a passion for delivering exceptional service, we invite you to apply for this rewarding opportunity to lead our front desk team.