Financial Coordinator

5 days ago

Portsmouth, United States Novocure Inc Full time
Description:

JOB SUMMARY:

The Financial Coordinator I is responsible for building relationships with customers and internal partners, providing expertise and delivering consistent, exceptional customer service on behalf of Revenue Operations. This position will complete customer-facing transactional processes and facilitate the acquisition and delivery of information to manage key department functions.

This is a full-time, hourly, position reporting to the Supervisor, Financial Coordination.

  • Location: HYBRID in Portsmouth, NH vecinitywith Mondays, Thursdays on-site in our Portsmouth, NH office, Tuesdays, Wednesdays and Fridays are remote
  • The preferred schedule for this role is Monday through Friday, 8:30am - 5:00pm EST

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Establish and maintain positive working relationships with patients and physicians offices, as well as with internal departments
  • Collaborate with key team members on a daily basis to understand the needs and urgency surrounding requests for deliverable
  • Execute timely follow-up with customers to secure requested information
  • Accurately log communications and hand-offs in systems
  • Ability to review accounts, understand current status, and communicate account needs clearly
  • Capacity to answer all incoming calls and assist customers with reimbursement-related requests
  • Ensure consistency across customer-facing functions
  • Identify opportunities for additional or improved services to meet unmet customer needs
  • Ensure all communications and interactions are in-line with Novocure‘s patient forward mission
  • All other duties or priorities assigned by management as needed

QUALIFICATIONS/KNOWLEDGE:

  • High school diploma or equivalent experience; Associates or Bachelor‘s degree preferred
  • 0-2 years of experience in healthcare or in a customer-facing role
  • Familiarity with basic medical and insurance terminology preferred
  • Experience working with CRM and documentation management systems preferred
  • Familiarity with Microsoft Office and SAP preferred
  • Strong written and verbal communication skills with internal and external customers
  • Demonstrated excellence in meeting and exceeding customer expectations
  • Strong customer service skills
  • Effectiveness in de-escalating and resolving difficult situations
  • Ability to solve problems and set priorities
  • Ability to work independently with minimal supervision
  • Ability to work cooperatively in a fast-paced office setting

ABOUT NOVOCURE:

Our vision

Patient-forward: aspiring to make a difference in cancer.

Our patient-forward mission

Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.

Our patient-forward values

- innovation

- focus

- drive

- courage

- trust

- empathy

An Equal Opportunity Employer, including disability/veterans

#LI-YS1

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