Financial Coordinator I
3 weeks ago
The Financial Coordinator I is responsible for building relationships with customers and internal partners, providing expertise and delivering consistent, exceptional customer service on behalf of Revenue Operations. This position will complete customer-facing transactional processes and facilitate the acquisition and delivery of information to manage key department functions.
Key Responsibilities:
- Establish and maintain positive working relationships with patients and physicians offices, as well as with internal departments
- Collaborate with key team members on a daily basis to understand the needs and urgency surrounding requests for deliverable
- Execute timely follow-up with customers to secure requested information
- Accurately log communications and hand-offs in systems
- Ability to review accounts, understand current status, and communicate account needs clearly
- Capacity to answer all incoming calls and assist customers with reimbursement-related requests
- Ensure consistency across customer-facing functions
- Identify opportunities for additional or improved services to meet unmet customer needs
- Ensure all communications and interactions are in-line with Novocure's patient forward mission
- All other duties or priorities assigned by management as needed
- High school diploma or equivalent experience; Associates or Bachelor's degree preferred
- 0-2 years of experience in healthcare or in a customer-facing role
- Familiarity with basic medical and insurance terminology preferred
- Experience working with CRM and documentation management systems preferred
- Familiarity with Microsoft Office and SAP preferred
- Strong written and verbal communication skills with internal and external customers
- Demonstrated excellence in meeting and exceeding customer expectations
- Strong customer service skills
- Effectiveness in de-escalating and resolving difficult situations
- Ability to solve problems and set priorities
- Ability to work independently with minimal supervision
- Ability to work cooperatively in a fast-paced office setting
Our vision is to make a difference in cancer. We strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy. Our patient-forward mission is to work together with our patients to achieve this goal. Our values include innovation, focus, drive, courage, trust, and empathy. We are an Equal Opportunity Employer, including disability/veterans.
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