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Call Center Customer Service Agent
1 month ago
Job Title: Call Center Customer Service Agent
Company: Think Tell Junction
Location: San Antonio, TX
Salary: $17 - $23 per hour
Job Type: Full-Time
About Us:
Think Tell Junction is a dynamic and innovative company specializing in providing exceptional products and services to our clients. Based in San Antonio, we pride ourselves on our customer-centric approach and commitment to excellence. Our team is dedicated to building lasting relationships with clients and helping them achieve their goals.
Job Description:
We are
is seeking a friendly and customer-focused Call Center Customer Service Agent to provide exceptional service and support to our clients. This role involves handling inbound and outbound calls, resolving inquiries, and ensuring customer satisfaction. The ideal candidate is an effective communicator, problem-solver, and enjoys assisting others.
Responsibilities:
- Answer inbound calls and address customer questions, concerns, and requests professionally.
- Make outbound calls to follow up on inquiries, provide information, or confirm customer details.
- Maintain accurate records of customer interactions and updates in the system.
- Resolve customer complaints effectively, escalating issues to supervisors as necessary.
- Provide detailed information about company products and services.
- Collaborate with team members to improve customer service processes.
- Meet or exceed performance metrics, including call handling time and customer satisfaction scores.
Skills Required:
- High school diploma or equivalent; additional customer service training is a plus.
- Previous experience in a call center or customer service role is preferred.
- Strong verbal communication and active listening skills.
- Proficiency in using call center software and basic computer applications.
- Ability to multitask, stay organized, and manage time effectively.
- Positive attitude and commitment to providing excellent customer experiences.
Benefits:
- Competitive hourly wage ranging from $17 to $23.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional growth and advancement.
- Supportive and collaborative work environment.
If you're eager to kickstart your career in sales and make a difference, apply today to join Think Tell Junction as an Call Center Customer Service Agent Learn More
