Season Ticket Sales/Retention Account Executive

2 weeks ago

Metairie, United States AEG Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

If you are interested in sports jobs with the New Orleans Saints and Pelicans, you're in the right place

Who we are: The mission of the New Orleans Saints and New Orleans Pelicans is to be #1 in everything we do and to be a global brand to all of our fans. We take pride in the growth and success of the entire Gulf Coast region and are committed to leveraging our resources and goodwill to foster meaningful change for the greater good of society and our community. We celebrate individuality and value all identities and experiences, and value the perspectives of our team members. Our team members are integral to our success, and we stand beside them through success and hardship. We make it a priority to make all team members feel included and their opinions be heard. Together, we win

Who you are: You want to be part of a team that values community, integrity, excellence, and an organization where people come first and are celebrated. You love the industry of sports, and are excited by the potential of working for two major leagues, the NFL and the NBA. You understand and appreciate that New Orleans is a unique city with so much to offer, and you want to be a part of the vibrant community that wants to see its teams be the best. You are passionate, driven, and ready to work hard and have fun.

Position Summary: The New Orleans Pelicans & Saints are seeking a talented and passionate individual who is committed to becoming a sales leader in the sport industry. The Sales and Retention Account Executive will service and manage a book of business that includes both Pelicans and Saints annual ticketholders.

What you will be doing:
  • Meet and/or exceed monthly and yearly sales and service goals
  • Provide 1st class, elevated customer service experience to season ticket holders
  • Develop relationships with customers in a book of business of 500-700 Pelicans full season ticket holder accounts and Saints Club Season Ticket Holder Accounts via quarterly touchpoints (2-Way Interactions getting something of value and providing something of value to customers)
  • Grow a book of business of 500-700 Pelicans full season ticket holder accounts and Club Saints Season Ticket Holder Accounts via upgrading their seats, selling additional seats, obtaining referrals, and capitalizing on suite and group opportunities
  • Resolve season ticket holder and fans questions and complaints such as
  • Managing Customer Payment Plans
  • Attend weekly/monthly Training Sessions
  • Manage customer interaction using Microsoft Dynamics CRM
  • Manage available ticket inventory using Seat Geek SRO Ticketing System
  • Contribute positively to the organizational culture in working together with peers and leadership team
  • Other duties as assigned by the Manager

What you'll bring:
  • College degree preferred; preferably in business or sports management
  • 2+ years of sales experience, preferably in a ticket sales role, with a high level of success
  • Experience and success developing and building relationships with a creative consultative approach
  • Passion for craft, sales, and sports business
  • Stellar work ethic, positive attitude, and an eagerness to learn and develop
  • Proven ability to work as a team member
  • Self-motivated with a tireless internal motor
  • Proficient verbal and written communication skills required
  • Proficient computer skills preferred (Outlook, Excel, Word, PowerPoint). CRM and SRO background is a plus.
  • You will need to be at most Pelicans home games as well as many external events throughout the year. This job is not a 9-5 position and candidates should be aware of the time commitment and unique hours that are required to be successful.

What we offer:
  • Medical, Dental and Vision Insurance options
  • 401K with employer contributions
  • Paid parental leave
  • PTO and paid holidays
  • Wellness Program

Applications must be submitted online. Please do not mail or email resumes to the Saints/Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Saints/Pelicans Human Resources or Hiring Manager to check the status of your application. When applying, please be sure your updated contact information is provided.

The New Orleans Saints and New Orleans Pelicans ("Teams") are committed to providing equal employment opportunities for candidates and employees regardless of their membership in any protected classifications. The Teams will not discriminate in violation of the law on the basis of race, color, age, national origin, sex (including sexual orientation, gender identity, transgender status, and pregnancy), religion, physical or mental disability, genetic information, marital status, veteran status, familial status, status as a victim of domestic violence, and/or any other legally protected class under applicable federal, state, or local laws. This anti-discrimination policy applies with respect to all employment decisions, including but not limited to hiring, promotion, discipline, and discharge. The Teams are committed to equal opportunity for persons with disabilities in compliance with the Americans Disabilities Act and state law. If you feel you need an accommodation for a disability, please inform us. Requests for accommodation will be evaluated on a case-by-case basis. If you request an accommodation, it is essential that you participate fully in the interactive process.Learn More

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