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Sr Site Manager

3 months ago

Washington, United States Paladin, Inc Full time

Job Title: Sr Site Manager
Work Location: Washington, DC
Duration: Long-term contract with option to hire
Hours: Monday-Friday 8am-5pm
Education/Experience Required: High school or equivalent plus 5+ years of work experience in a related field (B2B and/or technical).

Job Description & Responsibilities :
  • Associate will be working as lead with the Office Services Staff processing all incoming/outgoing USPS, FedEx, UPS etc. throughout the day.
  • They will also assist with any copy/print/scan request received from end user's along with working with the Conference Center staff with setting up rooms for client meetings and events.
  • Responsible for selecting and assessing talent, recruiting, hiring, onboarding, employee retention, staff training & development, succession planning, and conducts performance management that includes employee counseling
  • Responsible to manage daily operations of a medium-large size site while managing a medium large team of direct reports
  • Prioritizes complex projects while effectively managing multiple and competing priorities.
  • Fosters an inclusive and high performing team environment in which SLA objectives are met.
  • Expert knowledge of client's products and offerings.
  • Consistently consults and displays insights into strategic and tactical issues by actively seeking input of counterparts in other business units and businesses.
  • Acts as a consultant to customer in improving business processes through workflow enhancements and appropriate services
  • Collaborates with other leaders, team members, and internal or external customers to implement a solution or initiative.
  • Able to support, lead and manage team through all phases of Change Management, with support of AOM/ESM or NOM.
  • Suggests, develops, and implements process improvements that increase quality or productivity.
  • Completes Monthly Operations Review, site reports and other paperwork as necessary. Supports QSMs.
  • Is responsible for creating/conducting site required reporting, customer presentations and business reviews to ensure alignment with contractual requirements and value add reporting.
  • Performs other duties as assigned
Skills & Qualifications :
  • High school or GED is required.
  • 5+ years of work experience in a related field (B2B and/or technical).
  • Previous 2 years of managerial work experience strongly preferred.
  • Previous 5 years Customer facing work experience required.
  • Demonstrated high level knowledge and understanding of technology.
  • Off 360 proficient user
  • Strategical facilitator of complex issues
  • Ability to present to a large-sized group
  • Complex-Problem Solving Skills
  • Demonstrates managerial courage
  • Expert Customer Service skills
  • Expert Technical aptitude
  • Expert Written and Verbal Communication skill
For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin is an EEOC employer.