Salesforce Commerce Cloud Architect

2 months ago

New York, United States USEReady Full time

USEReady is seeking a Salesforce Commerce Cloud (SFCC, formerly Demandware) Architect to work in the NY City office. The ideal candidate will be responsible for architecting, administering and supporting company sales and upcycling operations, including employee sales, exceptional private sale campaigns, and other B2C operations across digital and physical distribution channels. The focus of this role would be the implementation, customization, and maintenance of the SFCC platform. Collaborate closely with cross-functional teams, including business stakeholders, Group IT in Europe, external consultants, and the distribution center team to deliver high-quality, scalable, and effective solutions. This role requires a deep understanding of e-commerce principles, technical expertise in SFCC, and strong project management and communication skills.

About the Role:

  • Act as subject matter expert for all SFCC implementations and own all setup of the system. Provide technical expertise and guidance to internal teams regarding SFCC capabilities and functionalities.
  • Customize and guide configuration of SFCC platform features, Campaigns, product catalogs, promotions, and quotas.
  • Collaborate with the Group IT team in Europe, developers, and consultants to integrate third-party applications and systems with SFCC.
  • Perform quality assurance and testing of SFCC implementations to ensure optimal functionality and user experience.
  • Lead and manage SFCC projects, including scoping, planning, scheduling, and resource allocation to ensure timely and successful project delivery.
  • Conduct thorough business analysis to understand client needs, document requirements, and translate them into technical specifications for SFCC implementations.
  • Develop documentation for all SFCC technical setup and processes and maintain as needed.
  • Provide technical expertise and guidance to internal teams regarding SFCC capabilities and functionalities.
  • Act as a Business Relationship Manager to assist business partners in facilitating instances of in-person sale events, coordinating activities with the Infrastructure, IT Operations, and other teams within the department.

Decision Making Responsibility:

  • Yes

Required Experience:

  • 5+ years of experience managing Salesforce Commerce Cloud platform (formerly known as Demandware).
  • Strong technical aptitude and ability to learn new systems and how they interact in an Enterprise architecture landscape.
  • Strong understanding of e-commerce principles and best practices including ERP, WMS and OMS integrations.
  • Excellent project management skills with the ability to manage multiple projects simultaneously.
  • Proficiency in conducting business analysis, documenting requirements, and translating them into technical specifications.
  • Ability to multitask and manage competing priorities.
  • Certifications in Salesforce Application Architect/B2C Solution Architect would be a plus.
  • Experience managing internal employee sales operations has more.
  • Bachelor's degree preferably in Information Systems, Computer Science or related field

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