Application Support Lead

1 month ago


New York, United States Action Tech Full time

This is a fulltime position that requires a qualified candidate to be onsite in NYC or Greenwich, CT 3 days per week


Responsibilities

  • Analyze and diagnose the root causes of production issues using SQL, coordinating with support, and engineering teams to implement solutions.
  • Act as the main point of contact across departments, clients, and external partners to address and resolve data discrepancies.
  • Partner with Product Managers to spearhead data projects that enhance existing features or develop new workflows.
  • Create tools for exception management and develop metrics and dashboards to monitor data quality and prioritize issue resolution.
  • Gain a thorough understanding of our data flows and their business impacts.
  • Engage in reverse engineering and debugging to address project challenges.
  • Oversee project deliveries and address technical operational issues.
  • Design, develop, and maintain advanced SQL scripts and reporting tools.
  • Utilize ETL processes to manage data transfers across systems.

Qualifications

  • 5-10 years of experience in data/application support or technical support, ideally within an enterprise SaaS environment
  • 5+ years of experience in software application management and development
  • 3+ years in a leadership role within a technical support team
  • Demonstrated ability to perform detailed root cause analysis and work closely with engineers to resolve complex issues
  • Strong analytical skills, excellent communication abilities, and proficient relationship management
  • Bachelor’s degree in computer science, business analytics, finance, or a related field
  • Expertise in navigating and understanding complex technical environments, including explaining these to non-technical stakeholders
  • Proven ability to manage client relationships, drive results, and exhibit strong leadership qualities
  • Advanced proficiency in SQL and familiarity with database management concepts


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