Director, Application Support

4 months ago

New York, United States Municipal Credit Union Full time
Job DescriptionJob Description

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.


Overview: The Director of Applications Support provides leadership, direction and supports deployment, business systems analysis, software upgrades and maintenance, and other services related to the software applications used within the organization.

Responsibilities:

  • Delivers leadership to the team for schedules and projects assigned to member services applications.
  • Hires, trains, disciplines, evaluates and develops members of the application services team.
  • Directs, oversees, and aids with the selection, implementation, and installation of software applications used by the organization.
  • Identify and implement industry best practices for application development, maintenance and support.
  • Provides guidance and recommended consultation on applications and related services to other departments, which will include business rules analysis, reviewing system documentation, feasibility, design, user acceptance testing, and implementation.
  • Monitor application performance metrics, identify areas for improvement, and implement solutions to enhance efficiency, reliability, and user satisfaction.
  • Proactively identify and prioritize opportunities for process improvement and create corrective measures.
  • Coordinates the resources needed to meet client and/or business objectives related to software applications.
  • Oversee staff in troubleshooting application problems, monitors results and solicits feedback to ensure effective resolution.
  • Maintain established relationships with vendors/suppliers, through effective communication and provision of accurate and timely feedback.
  • Work to remove, resolve and mitigate barriers and risks that slow or prevent the advancement and enhancement of MCU applications.
  • Assesses hardware/software systems, applications, and processes to facilitate a larger information systems strategy and ensure system compatibilities.
  • Produces and authenticates Information Technology applications business continuity plans.
  • Develops and adheres to departmental budget.
  • Ensures compliance with applicable company, state, and federal laws, statutes, and regulations, as appropriate.
  • Performs other related duties as assigned.

Requirements:

  • Bachelor’s degree in IT, Engineering, Computing, or related field required; Master’s degree preferred.
  • Substantial experience in IT, with successful experience leading and directing major, complex applications development projects.
  • Excellent verbal and written communication skills.
  • Expertise in Microsoft Office Suite or related software.
  • Mastery of Jack Henry systems, Third party applications such as Quick Assist, Visa DPS, Mortgage Lending Finastra, Meridian Link LOS System, Digital Banking system Alkami, Synergy & Synapsys.
  • Ability to solve technical and operational problems.
  • Working knowledge of communication technology.
  • Thorough understanding of internet/intranet, including experience with specific network environments and protocols in use at the organization.
  • Ability to produce and maintain necessary documentation.
  • Excellent customer service and project management skills.
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.


Why you’ll be a good fit:

  • Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following:
  • Results – You’ll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive.
  • Agility – You’ll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.
  • Integrity – You’ll act professionally and positively. Build trust, be upfront and communicate thoroughly.
  • Teamwork – You’ll work to achieve common goals as part of ONE TEAM.
  • Ownership – You’ll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.
  • Belonging – You’ll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued.
  • We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us.
What we can offer you:
  • Competitive compensation, medical and dental benefits.
  • 401K with employer match
  • Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.


Municipal Credit Union (MCU) is an Equal Opportunity Employer.

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary: $140,000 to $175,000 Annually

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