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Director, Application Support

2 months ago

New York, United States Municipal Credit Union Full time $140,000 - $175,000
Job DescriptionJob Description

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Overview: The Director of Application Support provides leadership, direction and supports deployment, business systems analysis, software upgrades and maintenance, and other services related to the software applications used within the organization. The role requires a strategic thinker with excellent leadership skills, a deep understanding of application management and a strong focus on customer support.

Responsibilities:

Specific duties include, but are not limited to, the following:

  • Delivers leadership to the team for schedules and projects assigned to member services applications.
  • Hires, trains, disciplines, evaluates and develops members of the application services team.
  • Directs, oversees, and aids with the selection, implementation, installation and maximization of software applications used by the organization.
  • Identifies and implements industry best practices for application development, maintenance and support.
  • Provides guidance and recommended consultation on applications and related services to other departments, which will include business rules analysis, reviewing system documentation, feasibility, design, user acceptance testing, and implementation.
  • Maintains and communicates to the business unites comprehensive application roadmaps and upgrade schedules.
  • Monitors application performance metrics, identifies areas for improvement, and implements solutions to enhance efficiency, reliability, and user satisfaction.
  • Proactively identifies and prioritizes opportunities for process improvement and create corrective measures.
  • Coordinates the resources needed to meet client and/or business objectives related to software applications.
  • Oversees staff in troubleshooting application problems, monitors results and solicits feedback to ensure effective resolution.
  • Maintains established relationships with vendors/suppliers, through effective communication and provision of accurate and timely feedback.
  • Works to remove, resolve and mitigate barriers and risks that slow or prevent the advancement and enhancement of MCU applications.
  • Assesses hardware/software systems, applications, and processes to facilitate a larger information systems strategy and ensure system compatibilities.
  • Produces and authenticates Information Technology applications business continuity plans.
  • Develops and adheres to departmental budget.
  • Ensures compliance with applicable company, state, and federal laws, statutes, and regulations, as appropriate.
  • Perform other related duties as requested and special projects as assigned.

Requirements:

  • Bachelor’s degree in IT, Computer Science, or related field required; Master’s degree or Certifications (ITIL, PMP, etc) are a plus
  • Minimum of 5 years of experience in application support or IT operations, with at least 2 years in a leadership or managerial role. Experience in the banking or financial services industry is highly desirable
  • Excellent verbal and written communication skills, with the ability to effectively interact with technical and non-technical stakeholders
  • Expertise in Microsoft Office Suite or related software
  • Experience with core banking systems, third party applications such as Quick Assist, Visa DPS, Mortgage Lending Finastra, Meridian Link LOS System, Digital Banking system Alkami, Synergy & Synapsys
  • Ability to solve technical and operational problems
  • Working knowledge of communication technology
  • Thorough understanding of internet/intranet, including experience with specific network environments and protocols in use at the organization
  • Ability to produce and maintain necessary documentation
  • Excellent customer service and project management skills
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times
  • Demonstrated success in planning, organizing, leading people and activities. Ability to motivate, direct and coach staff
  • Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail
  • Technologically proficient

Leadership Competencies:

  • Proven ability to manage change
  • Capacity to take calculated risks and innovate
  • Experience in setting vision and strategy
  • Lead by example and encourage team in developing adaptability
  • Successful in communicating effectively
  • Prioritizes developing others
  • Thinking that values diversity and difference
  • Proven ability to build and maintain relationships at all levels of the organization
  • Skilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work

Why you’ll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following:

Results – You’ll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive.

Agility – You’ll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.

Integrity – You’ll act professionally and positively. Build trust, be upfront and communicate thoroughly.

Teamwork – You’ll work to achieve common goals as part of ONE TEAM.

Ownership – You’ll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.

Belonging – You’ll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued.

We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us.

What we can offer you:

Competitive compensation, medical and dental benefits.

401K with employer match

Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


Salary$140,000 to $175000