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Guest Service Agent

3 months ago

Atlanta, United States Method Co. Full time

Join the team redefining luxury hospitality in Atlanta. Join FORTH.


You know that feeling? When you walk into a hotel or a restaurant and everything—and everyone—just feels right? Where every detail is so considered, where everything is so seamless, that you can let out a deep sigh and really relax?


We create that feeling, with passionate people like you.


FORTH is thrilled to announce a variety of opportunities at our brand-new property opening summer 2024. It's a haven of luxury on the BeltLine's Eastside Trail that seamlessly combines a world-class hotel, an exclusive members club, exceptional dining experiences, and a holistic program of wellness treatments.


We're setting a new standard for the hospitality industry, so we're seeking talented individuals who hold themselves to a higher standard, too.


If you're dedicated, detail-oriented, and committed to delivering premier hospitality, we invite you to join the founding team that's creating this destination. FORTH stands for luxury, innovation, and community; contribute the energy, skills, and creativity that only you can.



The Guest Service Agent understands that the front desk is a critical touch point in the hotel and leadership skills and a natural ability to foster relationships is a must. The person having this position must possess good communication skills, have the ability to resolve conflict and have a thorough understanding of policies, procedures and expectations.


Responsibilities:

  • Greet every guest with a smile and maintain eye contact
  • Must be courteous and gracious, maintaining a professional demeanor at all times
  • Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working
  • Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
  • Supervises daily front office functions to ensure courteous and professional guest service levels
  • Resolve guest complaints in a satisfactory manner
  • Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs
  • Support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling
  • Responsible for maintaining front office/lobby appearance while on duty
  • Coordinate relocation of guests when necessary
  • Maintain proper operation of all aspects of our Property Management System
  • Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
  • Participate in scheduled departmental and administrative meetings as requested
  • Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions


Requirements:

  • High school diploma, college degree preferred and/or relevant experience with Hospitality, Hotel Management, or a related field
  • 1+ years of experience with hotel front desk– preferably in a luxury hotel, resort, or hospitality setting
  • Must have excellent reading, written and verbal communication skills in the English language
  • Excellent organizational, attention to detail, multitasking, and communication skills
  • Able to handle a large volume of guest interactions in an efficient and courteous manner
  • Must be a team player with a strong work ethic
  • Must be able to work in a moderate noise level in the work environment
  • Must be able to lift up to 50lbs on a daily basis
  • May have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day
  • Must be committed to upholding high standards of integrity, professionalism, and confidentiality.