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Guest Service Agent

4 months ago

Atlanta, United States StepStone Hospitality Inc. Full time
Job DescriptionJob DescriptionDescription:

Administration


· Register and assign rooms to guests.

· Issue room key and escort instructions to Guest Service Agent or directly to guest.

· Sort, and track incoming mail and messages.

· Transmit and receive messages using all communication avenues.

· Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

· Keep record of room availability and rate.

· Compute bill, collect payment, and make change for guests.

· Make, confirm, and cancel reservations via all communication avenues.

· Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.

· Make reservation, transportation, or entertainment reservations for guest.

· Deposit guest valuables in hotel safe deposit box.

· Ability to accurately use various office software.

· Have a full working knowledge and expertise of each shift including night audit.

Support


· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

· Ability to accurately report information.

· Ability to assist with various office tasks as needed.

· Ability to scrupulously follow all StepStone and hotel policies and procedures.

· Attend required meetings.


Professionalism and Style Expectations

These are expected of every associate within StepStone Hospitality, Inc.


Personal Effectiveness


· Projects and assignments are completed thoroughly, professionally, and with care.

· Adjusts to high-pressure conditions and is open to change.

· Assumes responsibility for personal growth and development.

· Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

Communication


· Understands and communicates the StepStone Mission and core values

· Expresses ideas and conveys information clearly, effectively, and professionally.

· Actively listens to others.

· Conveys company information, decision, or problems to appropriate parties on a timely basis.

· Works to resolve disagreements and is respectful of peers and co-workers.

Physical Requirements

These are required of every associate.


· Minimum lifting of 20 pounds.

· Pushing, bending, stooping, upward reaching, manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 20 pounds.

· Other duties may be assigned.

Additional responsibilities specific to you are:


· Must have a comprehensive knowledge of all hotel departments and functions.

· Must have good mathematical and computer skills.

· High school education required. Relevant training and experience and additional education preferred.

· CPR and first aid training preferred.

· Additional language ability preferred.


Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. Each employee is expected to obey safety rules and to exercise caution in all work activities. Employees must comply with all occupational safety and health standards and regulations established by the Occupational Safety and Health Act and state and local regulations.


The job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.


EOE/M/F/V/D


Requirements: