Current jobs related to Guest Service Agent - Atlanta - StepStone Hospitality

  • Guest Services Agent

    1 month ago

    Atlanta, Georgia, United States Highgate Hotels Full time

    Job Title: Guest Services AgentHighgate Hotels is seeking a Guest Services Agent to join our team at The Candler Hotel, Atlanta. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.Responsibilities:Provide attentive, courteous, and efficient service to...

  • Guest Services Agent

    4 weeks ago

    Atlanta, Georgia, United States Candler Hotel Atlanta, Curio Collection by Hilton Full time

    Job SummaryThe Guest Services Agent is a key member of our team at Candler Hotel Atlanta, Curio Collection by Hilton. This role is responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. As a Guest Services Agent, you will be the first point of contact for our guests, handling check-ins,...

  • Guest Service Agent

    2 months ago

    Atlanta, United States Omni Hotels Full time

    To provide assistance and services for guests in order to ensure pleasurable accommodations. Responsibilities Be fully acquainted with the different points of interest. Assist in arranging for restaurant Reservations and transportation as required by Guest Service, Agent, Service, Guest, Retail, Hotel

  • Guest Service Agent

    3 weeks ago

    Atlanta, Georgia, United States StepStone Hospitality Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Fairfield Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.Key ResponsibilitiesRegister and assign rooms to guests, ensuring a smooth and efficient...

  • Guest Service Agent

    6 months ago

    Atlanta, United States Hilton Hotels & Resorts Full time

    . Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting m Guest Service, Agent, Service, Hospitality, Processing, Guest, Retail

  • Guest Service Agent

    3 months ago

    Atlanta, United States Waldorf Astoria Atlanta Buckhead Full time

    DescriptionWaldorf Astoria is looking for aGuest Service Agentto join the Front Office Team at this gorgeous Atlanta property!Located in one of Atlanta's most prestigious neighborhoods, this 42-story tower has over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal...

  • Guest Service Agent

    2 months ago

    Atlanta, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Guest Service Agent

    1 month ago

    Atlanta, United States Hilton Hotels & Resorts Full time

    As a Guest Service Agent, you would be responsible for delivering exceptional guest service, to include checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specificall Guest Service, Agent, Service, Guest, Hospitality, Retail, Hotel

  • Guest Service Agent

    1 week ago

    Atlanta, Georgia, United States Waldorf Astoria Hotels & Resorts Full time

    Waldorf Astoria Hotels & Resorts is seeking a highly skilled Guest Service Agent to join its Front Office Team at this prestigious Atlanta property.Located in one of Atlanta's most esteemed neighborhoods, this 42-story tower boasts over 200 rooms, including guest rooms and residences, as well as over 10,000 square feet of meeting space and three food and...

  • Guest Service Agent

    1 week ago

    Atlanta, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B33H [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    1 month ago

    Atlanta, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B0Y8 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    3 months ago

    Atlanta, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0AV0V [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    4 weeks ago

    Atlanta, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0AYUU [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Representative

    2 weeks ago

    Atlanta, Georgia, United States Hilton Hotels Corporation Full time

    Hotel Guest Service AgentAt Hilton Hotels, we're seeking a skilled Guest Service Agent to join our team. As a key member of our front desk team, you'll be responsible for delivering exceptional guest experiences.Key Responsibilities:Register guests and process check-outs efficiently and accuratelyProvide personalized service and respond to guest inquiries...

  • Guest Services Coordinator

    4 weeks ago

    Atlanta, Georgia, United States Hilton Hotels & Resorts Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Hilton Hotels & Resorts. As a Guest Service Agent, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Guest Registration: Register guests in a timely and efficient manner, ensuring...

  • Guest Service Representative

    4 weeks ago

    Atlanta, Georgia, United States Hilton Hotels Corporation Full time

    Guest Service Agent Role at Hilton Hotels CorporationHilton Hotels Corporation is seeking a skilled Guest Service Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Greet and register guests,...

  • Guest Service Agent

    3 months ago

    Atlanta, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Agent, Part-Time, Suite, Guest, Service, Retail

  • Guest Service Representative

    3 weeks ago

    Atlanta, Georgia, United States Omni Hotels Full time

    Job Title: Guest Service AgentJoin our team at the Omni Atlanta Hotel at Centennial Park, where luxurious comfort meets pure style. Located in the heart of downtown Atlanta, our hotel offers stunning views of the city skyline or picturesque Centennial Olympic Park. As a Guest Service Agent, you will be the face of our hotel, providing exceptional service to...

  • Guest Services Representative

    2 weeks ago

    Atlanta, Georgia, United States Candler Hotel Atlanta, Curio Collection by Hilton Full time

    Job Title: Guest Services AgentAt Candler Hotel Atlanta, Curio Collection by Hilton, we are seeking a highly skilled Guest Services Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm...

  • Guest Service Representative

    4 weeks ago

    Atlanta, Georgia, United States Hilton Hotels Corporation Full time

    Hilton Hotels **Job Summary** As a Guest Service Agent at Hilton, you will be responsible for providing exceptional service to our guests. **Key Responsibilities:** * Greet guests and complete the registration process * Assist guests with check-out * Demonstrate a thorough knowledge of hotel information * Use up-selling techniques to promote hotel...

Guest Service Agent

2 months ago

Atlanta, United States StepStone Hospitality Full time
Administration

• Register and assign rooms to guests.

• Issue room key and escort instructions to Guest Service Agent or directly to guest.

• Sort, and track incoming mail and messages.

• Transmit and receive messages using all communication avenues.

• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

• Keep record of room availability and rate.

• Compute bill, collect payment, and make change for guests.

• Make, confirm, and cancel reservations via all communication avenues.

• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.

• Make reservation, transportation, or entertainment reservations for guest.

• Deposit guest valuables in hotel safe deposit box.

• Ability to accurately use various office software.

• Have a full working knowledge and expertise of each shift including night audit.

Support

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

• Ability to accurately report information.

• Ability to assist with various office tasks as needed.

• Ability to scrupulously follow all StepStone and hotel policies and procedures.

• Attend required meetings.

Professionalism and Style Expectations

These are expected of every associate within StepStone Hospitality, Inc.

Personal Effectiveness

• Projects and assignments are completed thoroughly, professionally, and with care.

• Adjusts to high-pressure conditions and is open to change.

• Assumes responsibility for personal growth and development.

• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

Communication

• Understands and communicates the StepStone Mission and core values

• Expresses ideas and conveys information clearly, effectively, and professionally.

• Actively listens to others.

• Conveys company information, decision, or problems to appropriate parties on a timely basis.

• Works to resolve disagreements and is respectful of peers and co-workers.

Physical Requirements

These are required of every associate.

• Minimum lifting of 20 pounds.

• Pushing, bending, stooping, upward reaching, manual dexterity.

• Hearing, writing, typing.

• Minimum pulling of 20 pounds.

• Other duties may be assigned.

Additional responsibilities specific to you are:

• Must have a comprehensive knowledge of all hotel departments and functions.

• Must have good mathematical and computer skills.

• High school education required. Relevant training and experience and additional education preferred.

• CPR and first aid training preferred.

• Additional language ability preferred.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. Each employee is expected to obey safety rules and to exercise caution in all work activities. Employees must comply with all occupational safety and health standards and regulations established by the Occupational Safety and Health Act and state and local regulations.

The job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

EOE/M/F/V/D