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Hotel Guest Services Agent

2 months ago

Atlanta, Georgia, United States The American Hotel Atlanta Downtown Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The American Hotel Atlanta Downtown. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.

Key Responsibilities
  • Guest Services: Greet guests in a friendly and professional manner, respond to their inquiries, and provide accurate information about hotel amenities and services.
  • Registration and Check-In/Check-Out: Process guest arrivals and departures, handle room assignments, and ensure a smooth check-in and check-out experience.
  • Communication: Respond to guest requests and concerns in a timely and professional manner, and communicate effectively with other hotel staff to resolve issues.
  • Cash Handling: Handle cash, credit card transactions, and other forms of payment, and maintain accurate records of transactions.
  • Problem-Solving: Anticipate and resolve guest complaints and concerns in a professional and courteous manner.
  • Teamwork: Collaborate with other hotel staff to ensure seamless service and a positive guest experience.
Requirements
  • Education: High school diploma or equivalent required; college degree preferred.
  • Experience: Previous hotel experience preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and basic math skills.
Benefits

The American Hotel Atlanta Downtown offers a comprehensive benefits package, including competitive pay, medical and dental insurance, and opportunities for career advancement.