Vice President of Customer Success

5 days ago


Lehi, United States Boostly (YC S22) Full time

Who are we?

We're a fast growing startup providing text marketing & customer engagement tools to restaurants. Our founders have participated in a $21M exit and been through the Y Combinator S22 batch (YC is the world’s top startup accelerator, funding companies such as Reddit, AirBnB, Stripe, Podium, Weave, & DoorDash). Boostly is funded by investors such as Gordon Food Service, Trestle Partners, Goodwater Capital, and others.


Not a remote position. This is an in-person role in our Lehi, Utah office.


What will you do?

  • Be a member of the executive team, reporting directly to the CEO
  • Develop and execute strategies that enable Boostly to hit NRR & retention targets
  • Proactively identify and address customer and company needs, challenges, and opportunities for growth
  • Hire, manage, coach, & develop team(s) of Managers, Onboarding/Activation Managers, and Customer Success Managers
  • Work closely with all revenue leaders/teams to ensure revenue growth and cross departmental success
  • Define, manage, and monitor department & individual KPI’s
  • Participate in customer escalation calls & customer interviews, including the gathering and analysis of customer feedback to identify trends and areas for improvement
  • Advocate for the customer within the organization, ensuring their voice is heard in product development and strategic planning as well as anticipating their future needs
  • Bring an entrepreneurial spirit and attitude to contribute to overall company success



What qualities are we looking for?

  • 8+ years as a Customer Success Department Head (Director/VP+) at venture-backed startups
  • Experienced with serving an SMB customer base, restaurant industry experience a plus
  • Scaled companies from $5M to $20M+, preferably multiple times
  • Excellent recruiter, with the capacity to bring key individual contributors from your network to the Boostly team
  • Curiosity, enthusiasm, optimism, willingness to fail, and a “get things done” attitude
  • Proactive in taking ownership over projects and figuring things out
  • Powerful and engaging leader with a track record or success
  • Excited for the building phase
  • Eager to develop your team
  • Places high value on learning and growth
  • Demonstrates extreme ownership and accountability
  • Eagerly shares contrarian opinions with your peers on the executive team



What else do we offer?

  • Healthcare Premium Contributions
  • Free Unlimited Mental Health & Telehealth
  • 401k with company match
  • Team and company lunches and activities
  • Tons of learning and growth
  • Opportunity to build and meaningfully contribute to our Customer Success function and overall company strategy





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