Front Desk Downtown Boston

1 day ago

Boston, United States BSPOKE Studios Full time

At B/SPOKE, we believe fitness should be inspiring, rewarding, and complementary to all the rest of life's pursuits. For many of us, it's a form of therapy – a way to forget yesterday, take back today, or change tomorrow. Our approach is holistic, on and off the bike, helping our community find a sustainable path to better health and personal growth. We aim to tailor the experience to each individual, and to connect with clients through memorable and personalized experiences.

At the forefront of the in-studio experience is our Front Desk Team. These teammates ensure that all Clients feel welcomed, included, and supported from the moment they enter the studio. The Front Desk Team ensures smooth running of the studio experience from open to close – morning, noon, and night – with intentional hospitality, customer service, and contagious energy at the heart of every interaction.

We are looking for individuals who will add value to our team and community BEYOND the shifts they work, not only showing up as an amazing Employee, but also an amazing Teammate.  We believe in ONE TEAM / ONE DREAM, and our Front Desk Teammates are very much a big part of the fabric of our culture.

POSITION: PART-TIME

CANDIDATE PROFILE

  • Passionate about the fitness + wellness community.
  • Commonly described as energetic, outgoing, and personable.
  • Friendly with professional phone and email etiquette.
  • Possesses outstanding customer service and problem solving skills.
  • Thrives in entrepreneurial, dynamic, and busy environments.
  • Can prioritize and multi-task within a fast-paced environment.
  • Go-getter who doesn't shy away from going above and beyond.
  • Loves learning, taking on responsibility, and working on a team.
  • Detail-oriented with superior organizational skills.
  • Possesses exceptional communication skills and ability to work with a wide range of personalities.
  • Looking to further hone leadership, communication, and customer service skills.
  • Stands for diversity, equity, inclusion, and belonging through day to day actions, and is willing to participate in studio initiatives, challenges, and learning opportunities.
  • Promotes and maintains the B/SPOKE culture of contagious energy, collaboration, teamwork, and support.
  • *Being familiar with our brand and studios as Clients is a PLUS, but not required.

RESPONSIBILITIES

  • Provide high level customer service to Clients with an aim to elevate experience.
  • Successfully carry out class check-in process as well as opening and closing procedures.
  • Assist Studio Management in daily tasks and projects.
  • Support B/SPOKE Instructors and facilitate a seamless studio experience.
  • Perform bike fittings and maintenance.
  • Be helpful, efficient, and proactive.
  • Be a team player and promote camaraderie.
  • Assist with training of newer Front Desk Teammates.
  • Maintain product knowledge of B/SPOKE events, operations, marketing, and retail.
  • Promote and maintain the B/SPOKE culture and community atmosphere.
  • Participate in continued learning, training, and workshops.
  • Regularly attend monthly team meeting outside of normal shift.
  • Complete annual self and peer performance reviews.

SCHEDULING + EXPECTATIONS

  • Have access to reliable transportation.
  • Able to work a non-traditional schedule, including mornings, evenings, weekends, and some holidays with consistent weekly availability. (**CURRENTLY LOOKING TO RECRUIT CANDIDATES WITH MIDDAY (11-2PM ESPECIALLY FRIDAY) + EARLY EVENING (4PM START TIME) AVAILABILITY**)
  • Possess or be willing to acquire a current, valid CPR/AED Certification.

INTERVIEW PROCESS

  • Submit an online application (includes 1-way video interview) + resume.
  • Be available to participate in an in person studio visit + interview with Local Studio Operations Team.
  • Be available to participate in a 30-minute virtual interview with Leadership Team.

Learn More

  • Front Desk Associate

    4 weeks ago

    Boston, United States Colwen Hotels Full time

    AC Boston Downtown, a Colwen Hotels Property, is seeking a friendly, customer service focused Front Desk associate to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous...

  • Front Desk Supervisor

    2 days ago

    Boston, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to 3 years of...

  • Front Desk Agent

    6 months ago

    Boston, United States The Newbury Boston Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Supervisor

    2 months ago

    Boston, United States The Dagny Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...

  • Front Desk Representatives

    1 day ago

    Boston, United States Ophthalmic Consultants Of Boston Full time

    Ophthalmic Consultants of Boston is seeking a Front Desk Representative to join our team. Must be a dependable and motivated team player who is professional, organized, and enjoys working in a fast-paced medical environment. This person would be scheduled to work in our office. We have an opening for full time Monday-Friday between 7:00 am 5:30...

  • Front Desk Agent

    3 months ago

    Boston, United States Boston Harbor Hotel Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk Representatives

    3 weeks ago

    Boston, United States Ophthalmic Consultants Of Boston Full time

    Ophthalmic Consultants of Boston is seeking a Front Desk Representative to join our team. Must be a dependable and motivated team player who is professional, organized, and enjoys working in a fast-paced medical environment. This person would be scheduled to work in our office. We have an opening for full time Monday-Friday between 7:00 am 5:30 pm....

  • Front Desk Agent

    6 months ago

    Boston, United States Westin Boston Seaport District Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    5 months ago

    Boston, United States The Dagny Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Superintendent | Downtown Boston Interiors

    3 weeks ago

    Boston, United States Michael Page Full time

    Join one of Boston's fastest growing Commercial Contractors!Work on high-end Commercial Interior projects in Downtown BostonClient DetailsMy client is one of Boston's leading and go-to General Contractors for Interiors projects located right in Downtown Boston! They have a remarkable reputation in the Boston market and long-lasting relationships with their...

  • Front Desk Manager

    1 month ago

    Boston, United States MSCCN Full time

    Additional Information Available Overnight Shift Job Number 24181094 Job Category Rooms & Guest Services Operations Location Sheraton Boston Hotel, 39 Dalton Street, Boston, Massachusetts, United States Schedule Part-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Entry level management position that is responsible for leading and...

  • Construction Superintendent

    2 weeks ago

    Boston, United States Michael Page Full time

    My client is one of Boston's leading and go-to General Contractors for Interiors projects located right in Downtown Boston & they are looking for a construction superintendent to join their team asap! They have a remarkable reputation in the Boston market and long-lasting relationships with their clients. They offer an unmatched company culture that provides...

  • Front Desk Coordinator

    2 weeks ago

    Boston, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are providing a long term contract employment opportunity in the Healthcare, Hospitals, and Social Assistance industry in BOSTON, Massachusetts, United States. We are seeking a Front Desk Coordinator to join our team. This role involves a variety of tasks including Administrative Assistance, Answering Multi-Line Phone System,...

  • Front Desk Agent

    6 months ago

    Boston, United States AccorHotel Full time

    Company Description Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins...

  • Front Desk Supervisor

    5 months ago

    Boston, United States The Boxer Full time

    Overview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform...

  • Superintendent | Downtown Boston Interiors

    3 weeks ago

    Boston, MA, United States Michael Page Full time

    Join one of Boston's fastest growing Commercial Contractors!Work on high-end Commercial Interior projects in Downtown BostonClient DetailsMy client is one of Boston's leading and go-to General Contractors for Interiors projects located right in Downtown Boston! They have a remarkable reputation in the Boston market and long-lasting relationships with their...

  • Complex Director of Finance

    5 days ago

    Boston, United States Hilton Worldwide, Inc. Full time

    Job Description - Complex Director of Finance - DoubleTree Boston Bayside and DoubleTree Boston Downtown (HOT0B74K)Job DescriptionComplex Director of Finance - DoubleTree Boston Bayside and DoubleTree Boston Downtown (Job Number:HOT0B74K )Work LocationsWork Locations: DoubleTree Suites by Hilton Boston 400 Soldiers Field Road Boston 02134The DoubleTree by...

  • Complex Director of Finance

    2 weeks ago

    Boston, United States Hilton Worldwide, Inc. Full time

    Job Description - Complex Director of Finance - DoubleTree Boston Bayside and DoubleTree Boston Downtown (HOT0B68C)Job Number:HOT0B68CWork LocationsDoubleTree Boston Downtown 821 Washington Street Boston 02111The DoubleTree by Hilton Boston Downtown and DoubleTree by Hilton Boston Bayside is currently hiring a Complex Director of Finance! This position is...

  • Front Desk Agent

    4 months ago

    Boston, United States Wyndham Boston Beacon Hill Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Patient Access Representative

    1 week ago

    Boston, Massachusetts, United States East Boston Neighborhood Health Center Full time

    Job Summary:The East Boston Neighborhood Health Center is seeking a highly skilled Patient Access Representative to join our team. As a key member of our front desk staff, you will be responsible for delivering exceptional customer service, managing patient flow, and ensuring accurate data entry.In this role, you will interact with patients and staff in a...